Administrator- Physiotherapy

Job title: Administrator- Physiotherapy

Company: NHS


Job description: The post holders will be responsible for outpatient reception duties, managing waiting lists and be involved in interacting with Trust services and external referrers . The roles will also provide a comprehensive administrative function to ensure service delivery. The roles require strong data quality skills and we’re looking for candidates who possesses excellent attention to detail and are able to communicate clearly and effectively. The roles involve working with sensitive, confidential information and the successful candidate will be expected to maintain the Trust’s standards and policies at all times.Main duties of the jobThe Administrator will play a key role in the efficient day to day activities of the department. The Administrator will provide high quality administrative support to the department. Tasks will include reception customer service duties, maintaining waiting lists and work queues and ensuring that the requests from these lists and work queues and completed in a timely manor.About usGuy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities.We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.DetailsDate posted31 July 2025Pay schemeAgenda for changeBandBand 3Salary£30,546 to £32,207 a year Per Annum inc HCAContractPermanentWorking patternFull-timeReference number196-A&C958Job locationsCross Site Guys & St.ThomasWestminster Bridge RoadLondonSE1 7EHJob descriptionJob responsibilitiesMain DutiesProvide high quality administrative support to the department. This may include bookings meeting rooms and hospitality, organising audio-visual equipment, ordering department supplies such as stationery plus any other ad hoc duties.The administrator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient scheduling appointments.

• Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of time.
• Provide advice and support to new or less experienced employees on own administrative duties.
• Maintain hospital Epic System in a timely and accurate manner. Assist with the collation of data as required.
• Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.
• Undertake any other reasonable duties necessary to ensure the smooth running of the service.

Communication

• Act as first point of contact for callers, visitors and deliveries to the department.
• Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary.

Job descriptionJob responsibilitiesMain DutiesProvide high quality administrative support to the department. This may include bookings meeting rooms and hospitality, organising audio-visual equipment, ordering department supplies such as stationery plus any other ad hoc duties.The administrator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient scheduling appointments.

• Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of time.
• Provide advice and support to new or less experienced employees on own administrative duties.
• Maintain hospital Epic System in a timely and accurate manner. Assist with the collation of data as required.
• Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.
• Undertake any other reasonable duties necessary to ensure the smooth running of the service.

Communication

• Act as first point of contact for callers, visitors and deliveries to the department.
• Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary.

Person SpecificationQualifications and EducationEssential

• Good general education with English and Maths to GCSE standard or equivalent
• Able to demonstrate excellent written English including grammar, punctuation and structuring written text

Desirable

• NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g. Experience in administrative roles

Previous ExperienceEssential

• Proven business administration experience which demonstrates the understanding of the key functions to providing an admin support service
• Experience working in a customer service setting

Desirable

• Ability to work methodically in a busy environment and meet deadlines

Skills/Knowledge/AbilityEssential

• Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
• Ability to handle confidential and sensitive information appropriately

Desirable

• Experience of working with hospital or community administration systems e.g. EPIC

Person SpecificationQualifications and EducationEssential

• Good general education with English and Maths to GCSE standard or equivalent
• Able to demonstrate excellent written English including grammar, punctuation and structuring written text

Desirable

• NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g. Experience in administrative roles

Previous ExperienceEssential

• Proven business administration experience which demonstrates the understanding of the key functions to providing an admin support service
• Experience working in a customer service setting

Desirable

• Ability to work methodically in a busy environment and meet deadlines

Skills/Knowledge/AbilityEssential

• Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
• Ability to handle confidential and sensitive information appropriately

Desirable

• Experience of working with hospital or community administration systems e.g. EPIC

Expected salary: £30546 – 32207 per year

Location: Southwark, South East London – Lambeth, South East London

Job date: Mon, 04 Aug 2025 06:59:49 GMT

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