BMW Used Car Retail Sales Manager

Job title: BMW Used Car Retail Sales Manager

Company: BMW Group Retail


Job description: Halliwell Jones Wilmslow is looking for a BMW Used Car Retail Sales ManagerYour roleIf you are motivated by achieving targets and take pride in leading a team to deliver exceptional customer experiences, this role is for you. We are looking for forward thinking individuals who thrive on building strong relationships and providing a premium personalised approach.As a BMW Used Car Retail Sales Manager, you will support the used car sales team to hit targets, delight customers, drive retention, and stay fully compliant.Your Responsibilities:

• Lead and support Sales Executives to achieve agreed activity, profit, and customer satisfaction targets in line with budget, BMW UK performance goals, and company standards.
• Capture and record all prospect details in the CRM/Drive system, ensuring follow-up within 24 hours to maximise sales opportunities.
• Deliver engaging sales presentations, from greeting to closing, and maintain expert knowledge of BMW Financial Services and insurance products.
• Provide excellent customer service by resolving queries and complaints promptly and professionally.
• Produce accurate sales reports, forecasts, and financial documentation, ensuring all vehicle funds are cleared prior to handover.
• Manage test-drive and key-security procedures, keeping demonstrator vehicles clean, secure, and ready for use.
• Process financial settlements and documentation in line with compliance standards, offering professional advice on finance packages.

5 day a week working pattern (over a 2 week period).Your profile

• Knowledge of financial packages, accessories and insurance products.
• Excellent customer service and organisation skills.
• Excellent communication and administrative skills.
• Reliable and focussed.
• Excellent attention to detail.
• Ability to work well under pressure and to tight deadlines.
• Ability to work within a team environment.
• Ability to use own initiative.
• Experience communicating with Senior Management.
• Ability to work weekends and bank holidays.
• Knowledge of Drive and Microsoft Office applications.

Rewards

• Time to Unwind – 22 days holiday plus bank holidays, and your birthday off to celebrate! Increases to 25 days with length of service.
• Drive the brand – Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (subject to production and availability of cars).
• Work where people matter – A friendly, family-run business with a supportive team culture.
• Expert training – Specialist development with BMW UK to keep your skills sharp.
• Gain accreditation – Boost your career with official BMW certification.
• Grow with us – Ongoing learning and a clear path to progression.
• Enjoy your environment – Work in a modern, high-spec facility designed for excellence.
• Security and peace of mind – Benefit from our Life Assurance Scheme.

Expected salary:

Location: Wilmslow, Cheshire

Job date: Wed, 06 Aug 2025 03:15:57 GMT

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