Business Analyst – Automation/ AI

Job title: Business Analyst – Automation/ AI

Company: Nicoll Curtin


Job description: Our client, is seeking a Senior Business Analyst to join their dynamic team, operating within an Agile framework as part of the Customer Solutions Chapter. You will play a pivotal role in our Intelligent Automation product area, specifically within the Contact Center AI squad.Responsibilities:

• Collaborate closely with squad leaders to provide product leadership and management.
• Prioritize iterative product releases to enhance customer experience.
• Develop and refine Epics, Themes, and Features into actionable user stories.
• Manage backlog and assist with prioritization.
• Facilitate demos of sprint deliverables and conduct impact analysis.
• Act as a Subject Matter Expert to support business partners across different functions.
• Communicate effectively to ensure alignment across multiple teams and stakeholders.
• Lead organizational readiness activities and address obstacles related to product delivery.
• Utilize Agile methodologies and tools such as Jira for backlog management.
• Stay abreast of internal and external market trends to inform product strategy.

Requirements:

• Bachelor’s degree preferred.
• Proficiency in business analysis methodologies, including data analysis and user acceptance testing.
• Strong leadership, negotiation, and conflict resolution skills.
• Excellent communication and facilitation abilities.
• Agile mindset with experience in Agile backlog management tools.
• Ability to prioritize and manage multiple competing priorities effectively.
• Proficiency in MS Word, Excel, and PowerPoint.
• Customer-centric approach with a focus on delivering high business value.

Expected salary:

Location: Ireland

Job date: Thu, 06 Mar 2025 01:07:07 GMT

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