Business Process Manager – Continuous Improvement 80-100% (f/m/d)

Job title: Business Process Manager – Continuous Improvement 80-100% (f/m/d)

Company: Hitachi


Job description: Location: Zurich, Zurich, SwitzerlandJob ID: R0094106Date Posted: 2025-06-11Company Name: HITACHI ENERGY LTDProfession (Job Category): Quality ManagementJob Schedule: Full timeRemote: NoJob Description:The OpportunityAre you passionate about driving operational excellence and fostering a culture of continuous improvement? Do you bring a strong mix of commercial and technical expertise, along with Lean Six Sigma experience? If so, we have the perfect opportunity for you!As a Business Process Manager – Continuous Improvement, you will play a key role in embedding a CI culture within our operations teams, with a strong focus on efficiency, customer satisfaction and quality. You’ll work closely with cross-functional teams in our Product Service Center (PSC) to streamline processes, standardize tools, and support profitable growth for Hitachi Service.How you’ll make an impactChampion and embed a culture of continuous improvement (CI) within Operations and SCMLead and support cross-functional CI initiatives to drive operational efficiency and effectivenessMap and optimize business processes, ensuring seamless interfaces between Sales, SCM, Project Management, Engineering, Order Management, Field Service, and New BusinessDevelop and maintain tools that promote process standardization and operational excellence across the organizationStrengthen collaboration with internal stakeholders to enhance service delivery and customer satisfactionProactively address and resolve customer issues and complaints in a timely and professional mannerYour BackgroundA passion for process optimization and continuous improvementHigher education with a commercial or technical focus (University, FH, TS, or equivalent)Minimum 2 years of experience in business process improvement or a related disciplineProven ability to lead cross-functional initiatives and influence stakeholders at all levelsStrong analytical, communication, and organizational skillsSelf-motivated and capable of inspiring change across teamsProficient in SAP, SharePoint, and Microsoft Office toolsLean Six Sigma Yellow or Green Belt certification (preferred)Fluent in English (written and spoken); German is a plusMore about usOur flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Expected salary:

Location: Zürich

Job date: Thu, 12 Jun 2025 23:42:20 GMT

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