Business Support Manager – Dental Services

Job title: Business Support Manager – Dental Services

Company: NHS


Job description: The post holder will be expected to work autonomously in managing the day-to-day delivery of the administration service and Dental Nurses. This will include;Participating in weekend cover on a rotational basis.Use initiative and manage queries autonomously, escalating concerns as appropriate.Staying up to date with national government guidance and guidelines, offering this guidance as advice when appropriate.Handling significant quantities of confidential and business sensitive information on behalf of the Service.Responsible for own personal development and setting of personal goals and objectives as part of the health board appraisal process.Main duties of the jobWork autonomously, using their own initiative to resolve issues and investigate queries or issues and make judgements upon their resolution.Co-ordinate and arrange a variety of service and management meetings on behalf of the Manager and the Service, liaising with internal/external agencies and a variety of disciplines.Discuss and agree with colleagues the way forward to effectively plan, implement, and manage changes within the administration service. Follow guidance and procedures and escalate any concerns to either the Senior Manager or appropriate clinician depending on the nature of the query.Act as the key point of contact for all business-related issues within the service, ensuring effective liaison/communication between the service and other areas of the Directorate, the Health Board and external organisations communicating with a range of staff and members of the public/patients, passing on information clearly and succinctly and in a manner which the recipients will understand and which is appropriate.Responsible for the day-to-day supervision and line management of the Administration team responsible for PADR, sickness etc. Have responsibility, day to day, for the delivery of processes, ensuring that agreed processes are followed by the team and that members of staff and the public are able to access services in a timely and effective way. This will include communicating and signposting to appropriate guidelines where appropriate.About usWe believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services – wehave a job for you.There are also apprenticeships, work placementsand volunteering roles available.We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.Our values – Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.If you want excellent career and training opportunities while living on the doorstep of some of Europe’s most spectacular scenery,with all the benefits of a thriving and cosmopolitan city – look no further.DetailsDate posted10 July 2025Pay schemeAgenda for changeBandBand 5Salary£30,420 to £37,030 a year per annumContractPermanentWorking patternFull-timeReference number130-AC122-0725Job locationsPort Talbot Resource CentreMoor RoadBaglanSA12 7BJJob descriptionJob responsibilitiesPlease see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.Job descriptionJob responsibilitiesPlease see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.Person SpecificationQualifications and/or KnowledgeEssential

• Appropriate degree level qualification in related area or equivalent demonstrable experience
• Developed knowledge and confidence in the use of IT software packages including Word, Excel, PowerPoint, Email, Electronic Diaries, and Internet
• Ability to collate, analyse and draw conclusions from data and present reports in a variety of formats

Desirable

• Experience using Welsh Clinical Portal (WCP), Welsh Patient Administration Services (WPAS)
• Knowledge of Dental Services

ExperienceEssential

• Experience of working in a Business Support Management Position
• Experience of managing staff
• Experience managing operational activities
• In depth understanding of data protection, information governance and confidentiality legislation
• Excellent organisational skills, with demonstrable experience of managing conflicting and multiple demands.

Desirable

• Experience using and managing E-Rosters
• Experience working within the NHS
• Experience of working in a logistics environment
• Experience of report writing and strong information technology expertise

Aptitude and AbilitiesEssential

• Developed interpersonal skills with the ability to manage multiple stakeholders in a professional, effective way
• Ability to prioritise and work reactively
• Ability and credibility to cultivate relationships with all levels of staff
• Adhere to and can demonstrate SBU Values & Behaviours

Desirable

• Welsh speaker

Other Essential CriteriaEssential

• Weekend working on a rotational basis, as frequently as fortnightly
• Able to work flexibly in line with service need
• Ability to apply excellent attention to detail and accuracy

Desirable

• Ability to travel between sites in a timely manner

Person SpecificationQualifications and/or KnowledgeEssential

• Appropriate degree level qualification in related area or equivalent demonstrable experience
• Developed knowledge and confidence in the use of IT software packages including Word, Excel, PowerPoint, Email, Electronic Diaries, and Internet
• Ability to collate, analyse and draw conclusions from data and present reports in a variety of formats

Desirable

• Experience using Welsh Clinical Portal (WCP), Welsh Patient Administration Services (WPAS)
• Knowledge of Dental Services

ExperienceEssential

• Experience of working in a Business Support Management Position
• Experience of managing staff
• Experience managing operational activities
• In depth understanding of data protection, information governance and confidentiality legislation
• Excellent organisational skills, with demonstrable experience of managing conflicting and multiple demands.

Desirable

• Experience using and managing E-Rosters
• Experience working within the NHS
• Experience of working in a logistics environment
• Experience of report writing and strong information technology expertise

Aptitude and AbilitiesEssential

• Developed interpersonal skills with the ability to manage multiple stakeholders in a professional, effective way
• Ability to prioritise and work reactively
• Ability and credibility to cultivate relationships with all levels of staff
• Adhere to and can demonstrate SBU Values & Behaviours

Desirable

• Welsh speaker

Other Essential CriteriaEssential

• Weekend working on a rotational basis, as frequently as fortnightly
• Able to work flexibly in line with service need
• Ability to apply excellent attention to detail and accuracy

Desirable

• Ability to travel between sites in a timely manner

Expected salary: £30420 – 37030 per year

Location: Baglan, Neath Port Talbot

Job date: Mon, 14 Jul 2025 07:50:30 GMT

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