Cash Collections Manager, EMEA South Volume Customers & Global AR Terminations teams

Job title: Cash Collections Manager, EMEA South Volume Customers & Global AR Terminations teams

Company: SAP


Job description: We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.PURPOSE AND OBJECTIVESCash Collections organization is part of the Global Finance Shared Services. We are a key contributor to SAP’s cash flow ambition with a strong focus to accelerate cash inflow via continuous optimization, automation, agility and simplifying customer experience. The Cash Collections Team has close contact with customers, partners, customer success teams and finance functions. To ensure efficiency and effectiveness of collection efforts and deliver on cash flow goals, Cash Collection Team is segmenting our customer accounts into strategic, volume and digital collections. This role is responsible for leading the EMEA South (EMEA S) volume cash collections and Global AR Terminations teams and transforming the SAP’s collection practices, policies, systems, and processes for collections of volume customers for the EMEA S region. Working as ONE team with our global and regional Collection counterparts, and in partnership with Order-to-Invoice, the Volume Collections Team focuses on standardizing the policies, processes, & operations across the collection lifecycle to achieve efficiency of cash collection and decrease in DSO for the volume customers.WHAT YOU´LL DO

• People excellence – People manager who can build and develop a high performing team sharing common purpose; lead team with passion and empathy sharing common goals; improve the employee engagement by creating an atmosphere of mutual trust in a friendly and open working environment.
• Customer success – drive attainment of Cash Flow Targets (cash collected, collection effectiveness index, DSO, dispute cycle time and % of exceptions), contribute to a positive customer experience through an effective customer segmentation and services provided in both volume collections and terminations due to non-payment; be accountable for effective and efficient delivery of daily operations; own the relationship with our customers and business partners (incl. the right level of communication, resolution of customers’ problems, de-escalation, etc.); build strong partnership with the business leaders providing collection and payment behavior insights to drive healthy customer relationship; improve the customer satisfaction.
• Operational success – lead and own the initiatives to improve the operational excellence in the Cash Collections organization as well as the AR Terminations; be a role model for innovative and agile approaches; drive processes optimizations and enhance team’s productivity. Oversee daily operations of the collections team and adjusting AR analysts’ portfolios. Oversee daily activities of the AR Terminations team, work on the process standardization, optimization and automation. Monitor and facilitate collections of SAP receivables. Forecast cash for month/quarter end. Identify the customers eligible for suspension/terminations. Identify potential receivable risks and guide team members through resolution.
• Transformation agent – lead and drive initiative to create a frictionless collection runway for Volume customer as well as the stable process for the AR Termination process globally; understand the business case for change and engage early with your team; actively contribute/ lead initiatives related to cash acceleration and DSO reduction (NGBC, Cash Collections Segmentation, automation, EHF governance…) and AR Terminations.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor or Master’s degree in Administration, Accounting, Economics or related.
• Inspiring leadership style with focus on customers, innovation, and people development.
• Decisive, pragmatic and results oriented.
• Strong business acumen & knowledge about SAP’s portfolio, products, and organizational structure.
• Excellent program management skills with ability to drive complex strategic projects independently.
• Resilient working attitude and ability to work under pressure. Ability to make a sustainable impact in a highly ambiguous environment.
• Transformation and change management skills.
• Fluency in spoken and written English.

WORK EXPERIENCE

• Minimum 7+ years of working experience across finance functions, Cash Collections/AR management and having previous leadership role is a strong plus.
• Good understanding of the Cash Collections processes, non-payment consequence management and practices.
• Good understanding of the Global Finance Success (GFS) processes (especially along the Quote-to-Revenue lifecycle).
• Experience with project and program management.
• Experience in driving significant change to reliable business outcomes and high employee satisfaction.
• Experience in global and virtual teams across multiple lines of businesses, geographies, and cultures.

​Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 429350 | Work Area: Finance | Expected Travel: 0 – 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 429350Posted Date: Jul 3, 2025Work Area: FinanceCareer Status: ManagementEmployment Type: Regular Full TimeExpected Travel: 0 – 10%Location:Prague 5, CZ, 158 00Job alert

Expected salary:

Location: Praha 5

Job date: Sat, 05 Jul 2025 01:09:35 GMT

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