Claims Coordinator (fluent in German)

Job title: Claims Coordinator (fluent in German)

Company: Euro-Center Prague s.r.o.


Job description:

Seniority: Junior • Education: CollegeAt Euro-Center Prague, you’ll join a diverse and dynamic team dedicated to providing exceptional support to clients worldwide. With access to state-of-the-art training, a supportive environment, and a multinational culture, this is more than just a job – it’s your chance to be a hero for those in need while building a rewarding career in the heart of Prague.We are currently looking for German speakers to fill the position of Claims Coordinator.Language requirements:Native or Advanced speaker with professional fluency (level C2) knowledge of GermanAdvanced English speaker with professional fluencyMain responsibilities & Requirements:Communication & claims processing arrangements for medical insurance claimsEfficient “start to end” claims handling including data entry and invoice assessment.Provide friendly and outstanding customer service.Respond to inquiries in a timely and efficient manner.Work efficiently in a multi-lingual and multi-cultural teamFlexible and open-minded to ongoing changes and trainingStrong computer user skills in Microsoft Office toolsPrevious work experience in Tourism Medical Assistance, Claims Handling including the billing part, will be an advantage.Experience in working in customer service is an advantage.Empathy towards customersGood level of organization, multi-tasking, and effective time managementFlexible and fast thinking, cool-headed in stressful situationsAbility to analyse a situation and find a solution.Pro-active and performing well under pressure.Attention to details.How will your days look likeHandle any inbound or outbound communication related to assistance. These communications can be with medical providers, insurance companies and other Euro-Center Offices.To always follow and understand the Euro-Center processes and policies.Liaising with our assistance hubs in Prague and Thailand, as well as local offices.Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.Handling and resolving customer claims as per company procedures and policies.Registration of invoices, sorting, and allocation for filing as well as entering into system.To carry out tasks and requirements of the role in a professional manner at all times.To understand the policy conditions of Euro-Centre’s various customers, then to know where to find them in the system, when needed.What we offer:Background of a stable international company with 12 branches worldwideMultinational environment and daily communication in foreign languagesVery interesting and varied jobInitial training based on international professional know-howSupportive teamMotivating salary + meal allowanceULékaře – online medical consultancy serviceMultisport card for sport and wellness activitiesHedepy – online psychological counsellingFruity Monday + Health days4 Sick days + free “extra day” during Xmas seasonContribution for language coursesCompany events (team buildings, movie nights, summer and Xmas party)Annual bonusModern offices in Karlín (one of Prague’s liveliest districts)Possibility of Home officeGrowing opportunitiesIf you are interested in this position, please send us your CV, including your time availability, both for the interview and a possible starting date.We are looking forward to receiving your applications!

Expected salary:

Location: Praha

Job date: Wed, 11 Jun 2025 22:51:00 GMT

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