Clerical Supervisor Emergency Department

Job title: Clerical Supervisor Emergency Department

Company: Mercy University Hospital


Job description: Job Description:Clerical SupervisorEmergency Department (ED) which includes:

• Mercy Urgent Care Centre (MUCC)
• Acute Medical Assessment Unit (AMAU), and
• Pre-Assessment Care Unit (PACS).

Temporary Contract, Full Time Hours.Grade IVPrincipal Duties and Responsibilities:

• Assist with roster shifts for all ED, MUCC, AMAU and PACS clerical staff.
• Assist with submitting payroll for department’s clerical staff to Wages Team.
• Ensuring up to date records are kept for staff in relation to all leave including annual leave, sick leave, parental leave, etc.
• Completing Back to Work Interviews and disciplinary conversations as required.
• iPMS Superuser trainer & iPMS merges.
• iPMS training and refresher training for department staff.
• Dealing with department billing issues and taking payment where required.
• Following up on invoicing queries with the Accounts Department, and arranging weekly money collections.
• Liaising with the Patient Accounts Office to follow up on Admissions/Private Health Insurance forms.
• Order office supplies for the department.
• Arranging regular maintenance checks for ED fax, photo copier and other office equipment.
• Assist with the pulling of ED X-ray reports.
• Hygiene audit committee Team Leader. Complete monthly Internal hygiene audit of the department.
• Full Registration/Discharge Process for patients, ensuring this is done in a timely and accurate fashion.
• Completion of HSE/Hospital/Department Reports as requested for hospital management.
• Locate files as requested, e.g. Freedom of Information (FOI) requests.
• Support a continuous improvement environment.
• Share responsibility for the supervisor phone with Line Manager & cover annual leave for the Grade 5 Supervisor.
• This role includes regular shifts in ED, MUCC, AMAU and PACS departments and the ability to complete all Clerical Officer Grade 3 responsibilities, such as registering/discharging patients, tracking files, answering phone queries, etc.
• Any other duties that may be assigned by the Line Manager.

Eligibility Criteria:

• Good leadership skills, previous people manager experience desirable.
• A minimum of three years administrative experience essential.
• Hold a relevant administration qualification and have achieved a high level of proficiency in same.
• Be very patient focused with an approved record of managing sensitive and confidential information.
• Have a comprehensive knowledge of administrative processes and IT skills (including database and Excel) to assist in the delivery of a coordinated approach to patient care.
• Ability to build strong relationships with colleagues.
• Excellent organisational and planning skills.
• Ability to assess and improve processes.
• IPMS Experience Required.

Closing Date: 1pm on Friday, 25 July 2025.MUH reserve the right to create a panel for this post from which permanent, fixed term and specified purpose vacancies of a full or part time duration may be filled.Mercy University Hospital (MUH):MUH is a growing voluntary hospital in the heart of Cork City. We have over 1,500 staff providing complex diagnostic, medical and surgical care through our inpatient, day patient, outpatient and emergency services.We are a teaching hospital, a centre of national and international excellence, and are renowned for our research and tertiary services. Providing 24/7 acute surgical, acute medical and critical care, MUH now has multiple sites across the city and continues to expand.We support staff development with approx. 100 promotions annually. We prioritise work life balance with 28% of our team working part time hours. We offer nationally agreed enhanced Salary Scales, Pension Scheme, excellent holidays, canteen, and Study Leave and Assistance.From Cardiac Care to Intensive Care, our varied specialist services offer real career choice to our team. We live by our Core Values of Compassion, Excellence, Justice, Respect and Team Spirit.

Expected salary:

Location: Cork

Job date: Sun, 13 Jul 2025 02:26:03 GMT

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