Client Service Manager with German (f/m/d)

Job title: Client Service Manager with German (f/m/d)

Company: Deutsche Börse Group


Job description: Be the bridge between technology and the global financial markets.At Deutsche Börse, we don’t just support financial markets-we keep them running. Every second counts. Every connection matters. As a Technical Key Account Manager in Prague, you’ll join a highly professional team that ensures seamless trading for clients around the globe. When systems stall, millions are on the line-and we’re the first line of defense.If you’re quick to learn, thrive under pressure, and take pride in delivering exceptional service, this is your opportunity to make a direct impact on the financial world.Why this role mattersYou’ll be more than just a technical support contact-you’ll be a strategic partner to some of the biggest financial institutions in the world. You’ll:

• Champion client needs across departments.
• Solve time-sensitive challenges with precision and professionalism.
• Guide clients through change and growth in an evolving technical ecosystem.
• Keep cool when the stakes are high-and they’re always high.

This role is ideal for:

• Resilient professionals with experience in client service or tech-adjacent roles.
• Fast learners who want to grow into a specialized field.
• Tech-savvy communicators with a sense of ownership and urgency.

What you’ll bringWe’re not listing technical checkboxes here. We’re looking for people who:

• Have strong communication skills and enjoy client interaction.
• Can stay focused and proactive-even under pressure.
• A strong sense of team spirit is essential
• Love problem-solving and can connect dots across systems and teams.
• Are excited by the idea of working where technology meets financial impact.
• Speak English and German fluently.

What’s in it for you?Join our Prague office and enjoy:

• Hybrid Work and Flexible working hours
• Work from abroad – 12 days of remote work from EU countries per year
• Pension fund contribution – 3% of your gross salary (5% after 5 years with us)
• Health & Wellbeing – fully covered Multisport card, life & accident insurance, sick days and 100% salary contribution during sick leave (up to 56 days)
• 25 vacation days
• Mobility – fully covered public transport in Prague & free parking
• Flexible Benefit Account (Pluxee) – 1200 per month
• Group Share Plan – discount on company shares
• Personal Development – annual budget of €690 .. and way more!

Team & CultureYou’ll join a close-knit international team based in Prague, Frankfurt, Chicago and Singapore. While the work is serious, our culture is supportive and people-first. We value integrity, trust, and precision-but we also know that to thrive, you need space to grow and colleagues who have your back.

Expected salary:

Location: Praha

Job date: Sun, 20 Jul 2025 02:46:03 GMT

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