Client Services Manager

Job title: Client Services Manager

Company: ISS Facility Services


Job description: ISSClient Services ManagerContract: BarclaysLocation: London, E14 5HPHours of work: 40Contract Type: PermanentThis role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.We are currently recruiting for a Client Services Manager to strive to achieve industry-leading standards and services through their department’s activities, aligning them with client and business objectives and targets.Job DescriptionAs the Client Services Manager you will ensure that our Placemakers are responsible for creating a welcoming and efficient environment for our clients and colleagues to operate effectively and efficiently.Key Responsibilities

• Lead and confidently manage daily operations, ensuring that all service levels are met.
• Collaborate closely with key client contacts and service users, becoming the primary point of contact for the contract.
• Ensure that resources are effectively aligned with demands across all areas.
• Regularly review operational processes to maximise efficiency and improve service delivery.
• Implement all Health, Safety, Environment, and Quality (HSEQ) policies and procedures effectively.
• Conduct health and safety risk assessments.
• Support the client’s business continuity processes.
• Facilitate the smooth operation of the bank, including visitor management and telephony services.
• Manage the team, including responsibilities for creating schedules, coaching, and overall people management.

Professional and Personal Competencies/Qualifications

• Previous experience leading or managing a team.
• Customer focus -must have experience in a customer-facing environment.
• Experience working within a Client Services leadership or front-of-house role.
• Excellent communication skills, both written and verbal.
• High level of organisational skills.
• Ability to learn and develop both technical knowledge and understanding of organisational systems and processes.
• Ability to seek out opportunities for continuous improvement and change.
• Ability to work on own initiative and as part of a team.

The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational backgroundOur passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailingPlease click on the following link for more information on this role:If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:To find out more about what we do click here –

Expected salary:

Location: London

Job date: Fri, 18 Jul 2025 01:05:04 GMT

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