Client Services Officer

Job title: Client Services Officer

Company: LGPS Central


Job description: LGPS Central (LGPSC) Ltd is the FCA-regulated asset manager for eight local authority pension funds across the Midlands. LGPSC is jointly owned on an equal shares basis by those Partner Fund, and it is responsible for managing £45bn+ of their assets. It is one of eight Local Government Pension Scheme (LGPS) asset pools in the UK.LGPS Central’s Partner Funds are:

• Cheshire Pension Fund
• Derbyshire Pension Fund
• Leicestershire Pension Fund
• Nottinghamshire Pension Fund
• Shropshire Pension Fund
• Staffordshire Pension Fund
• West Midlands Pension Fund
• Worcestershire Pension Fund

LGPS Central is owned equally by all eight of its Partner Funds and is dedicated to the management of local government pension assets. LGPS Central manages assets across public and private markets both internally and through externally appointed investment managers.The Company is committed to responsible investment and has made responsible investment a core part of the investment process in every asset class.LGPS Central offers a friendly and diverse, hybrid-working environment with a range of employee benefits. The Company moved to new premises at i9, Wolverhampton Interchange in January 2022, close to local transport links.Ready to deliver exceptional service in a purpose-led environment?We’re looking for a Client Services Officer to join our brilliant team here at LGPS Central. This is your opportunity to be part of an organisation that puts clients at the heart of everything we do, while making a real difference in the Local Government Pension Scheme landscape.What you’ll be doing:As our Client Services Officer, you’ll be right at the heart of delivering an exceptional experience to our clients. Here’s a flavour of what you’ll get involved in:

• Coordinating client meetings, events, and engagement activities, making sure everything runs smoothly from agendas to follow-ups.
• Supporting the preparation and delivery of client reports, presentations, and briefing materials.
• Keeping our client relationship systems accurate and up to date, while tracking client needs to help shape service improvements.
• Collaborating closely with teams across the business – from Investments to Operations – to deliver consistently excellent service.
• Helping to refine our client service processes and ensuring everything aligns with our regulatory obligations and client-focused values.
• Providing top-notch executive support to the wider team, from diary management and logistics to preparing governance materials and high-quality communications.

This is a varied role, perfect for someone who thrives on organisation, loves working with people, and has a passion for delivering top-tier service in a dynamic and purpose-led environment.Requirements

• Excellent communication skills with the ability to engage professionally with clients, executives, and external stakeholders.
• Highly organised with the ability to manage competing priorities and deliver to tight deadlines.
• Confident in managing high-level meetings and working with senior leaders.
• Strong attention to detail, especially when preparing reports, minutes, or correspondence.
• IT literate – proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and collaboration tools (e.g. Teams, SharePoint)
• Dynamics 365 experience desirable

Qualifications

• Relevant qualifications or experience in Business Administration, Financial Services, or Client Relationship Management.
• PA/EA training or certification (desirable).
• Familiarity with LGPS, asset management, or public pensions is an advantage.

What do we offer?We are proud to provide our people with a premium and exclusive benefits package and we are continually improving the rewards we offer. Here are a few of the valuable rewards that you will enjoy:

• Competitive salary
• An enhanced and generous Pension Scheme
• 30 days’ paid holiday plus bank holidays
• 2 days paid volunteering days
• An extra paid Company Day in addition to paid holidays
• Excellent Learning & Development Opportunities
• Welfare and Family-friendly policies
• Enhanced pay for new parents
• Access to our Employee Assistance Programme – 24-7 Health & Wellbeing Support
• Vitality Private Medical Insurance
• Hybrid Working
• Company Service Awards
• Cycle to Work Scheme
• Company Electric Vehicle Scheme
• Nominees of the Family Friendly Employer of the Year 2022 – Personnel Today Awards 2022
• Winner of the Cultural Awareness Initiative of the Year – FT Advisors Diversity in Finance Awards 2023
• Winner of Diversity and Inclusion Award – LAPF In Investments Award 2023

Expected salary:

Location: Wolverhampton

Job date: Fri, 20 Jun 2025 06:46:07 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck