Client Services Team Member

Job title: Client Services Team Member

Company: ISS Facility Services


Job description: ISSClient Services Team MemberContract: Professional Services, Production & TechnologyLocation: London,Hours of work: 40Contract Type: PermanentThis role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.In ISS we create places that work, think and give. You will form a key part of this placemaking culture, driving the customer touchpoint journey, as an ambassador of exceptional workplace experience for both the client and Livv Workplace – division of ISS.Job DescriptionWithin the position of Client Services Team Member, you will be working as part of the workplace experience team, curating a workplace environment that increases well-being, productivity and enhances company culture that our end users want to be a part of. Actively seeking opportunities to improve onsite service experience and deploy new initiatives in line with the ISS Global Strategy.Key Responsibilities

• Establish good working relationships with the customers in order to be recognised as the natural go to person and a trusted partner to deliver on our value proposition
• Effectively deal with all business user/client requests and enquiries exceeding expectations in all areas of the operations
• As a brand ambassador for Livv Workplace and PIMCO Europe you will be responsible in ensuring that all client site procedures and standards are met
• To show responsibility for personal health and safety, and that of others in the conduct of the job in line with Livv Workplace and legal requirement.
• To work as part of the PIMCO team within FOH provision providing seamless and effective delivery of all services lines to include FoH, Hospitality and Reprographics
• Maintain and upkeep the client floor to a high standard, ensuring that all areas are kept neat and tidy
• Provide a five star meet and greet service at all times, including proactively welcoming all visitors and staff
• Process meeting room requests efficiently in CONDECO system to ensure smooth running of the client floor operation

Professional and Personal Competencies/Qualifications

• Relevant /hospitality/customer service experience
• Ideally have experience working with systems (e.g. MS Office)
• High degree of accuracy
• Excellent communication skills
• Good time management
• Excellent customer service skills
• Ability to work on own initiative and as part of a team
• Motivated, committed and flexible
• Health & Safety understanding

The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational backgroundOur passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailingPlease click on the following link for more information on this role:If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:To find out more about what we do click here –

Expected salary:

Location: London

Job date: Sun, 20 Jul 2025 07:15:46 GMT

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