Client Success & Panel Solutions Manager

Job title: Client Success & Panel Solutions Manager

Company: Tito & Friends Dienstleistungs GmbH


Job description: About the position and our companyFull-time | Location: Vienna, Berlin, Munich or LeipzigTalk Online Panel is growing — and we’re looking for someone who thrives at the intersection of client relationships, sales strategy, and panel operations.
Among our other services, we host and manage custom research panels for clients across industries, and we’re looking for a Client Success & Panel Solutions Manager who can own these relationships end-to-end: from understanding client goals, to internal coordination, to ensuring we deliver value, quality, and long-term satisfaction.About the Role
As the Client Success & Panel Solutions Manager, you’ll be the key contact for clients who trust us to host, grow, and manage their proprietary research panels.
Your mission:
To build strong client relationships, understand their needs, and translate them into actionable solutions — all while thinking commercially and coordinating internally with our project, tech, legal, and support teams.What You’ll Do

• Own the client relationship: Be the trusted voice and advisor for hosted panel clients — from onboarding through long-term partnership.
• Drive panel success: Understand each client’s goals, propose solutions, and coordinate all moving parts — recruitment, support, email templates, data delivery.
• Think commercially: Always keep upselling, retention, and growth opportunities in mind; identify when to pitch enhancements or new services.
• Coordinate across teams: Act as the internal hub between sales, project management, tech, legal, and support.
• Ensure compliance: Understand and communicate key GDPR and data handling principles to clients, and coordinate with our legal experts when needed.
• Report & improve: Keep tabs on performance, satisfaction, and service quality — suggest improvements and monitor client KPIs.

What You Bring

• 3+ years in client-facing roles (e.g., account management, customer success, project coordination)
• Proven experience working with B2B clients, ideally in research, SaaS, or digital services
• A sales mindset — you see opportunities, not just tasks
• Strong understanding of GDPR and data compliance principles in a client service context
• Excellent communication skills in German and English (both are a must; other European languages are a plus)
• Ability to manage multiple clients and priorities at once
• Comfortable translating client goals into internal tasks and timelines

Nice to Have

• Experience in panel management, research operations, or digital recruitment
• Familiarity with CRM tools, dashboards, or ticketing systems
• Exposure to contractual discussions or client onboarding processes
• Experience with the Creation of Slides or Documents to convey Roadmaps, Concepts and Project Status to clients.

Why Talk?

• A flexible, remote-friendly role within a fast-paced international environment
• Work with top-tier clients on innovative long-term panel solutions
• Be part of a team where initiative, clarity, and collaboration drive success
• Shape the future of custom research ecosystems across Europe

Interested?
Send us your CV and a short letter on why you’re excited to help clients succeed with hosted panels.
Please apply in only in German or English via our application portal.
We can’t wait to meet you!About usThe Swiss-based Tito & Friends holding group is an owner-managed group of companies employing some 200 people in 10 countries. The brand portfolio includes the Reppublika Data Analytics & Technologies media-tech toolbox, the market research firm Reppublika Research & Analytics and the panel provider Talk Online Panel. All our firms are run by management teams that are evenly gender- and age-balanced and we pride ourselves on a progressive, people-first environment that includes flexible hours and family-conscious schedules, agile project management, cross-border workgroups and dog-friendly offices.

Expected salary: €4000 – 5000 per month

Location: Wien

Job date: Fri, 11 Jul 2025 22:39:29 GMT

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