Customer Service

Job title: Customer Service

Company: KPI Recruiting


Job description: Customer Service AdvisorHybridCrewe£25,500 per annum plus excellent company benefitsWe are looking for a dedicated individual to join a friendly and fun team in a fast-paced, customer-focused role.This position requires exceptional communication skills, motivation, and enthusiasm to ensure we consistently provide excellent outcomes for all customers.Main Responsibilities

• Customer Support: Provide support via phone, email, post, live chat, and social media.
• Records Maintenance: Keep accurate customer records.
• Member Records: Import, update, and verify data.
• Credit Management: Reconcile payments, maintain ledgers, and control credit.
• Customer Interactions: Handle sensitive situations professionally and resolve complaints.
• Performance Targets: Aim to exceed set performance benchmarks.
• Portal Adoption: Help members use new digital platforms.
• Good Outcomes: Go above and beyond to support members, especially vulnerable ones.
• Data Protection: Report any data breaches promptly.

We are looking for a confident and professional candidate who can demonstrate the following;

• Excellent verbal and written communication
• Empathetic and understanding when problem solving
• Well-organised, with high attention to detail and the ability to prioritise
• Ability to work on own initiative and with others in team
• Strong administrative skills
• Proficiency with Microsoft Office

Along with your starting salary, you will benefit from annual pay reviews, support investment into any training or qualification you may wish to achieve, a generous annual leave package and much more!To apply please call Leanne 01270 589943 or email your CV to leanne@kpir.co.ukINDCOM

Expected salary: £25500 per year

Location: Crewe, Cheshire

Job date: Sat, 12 Jul 2025 06:00:29 GMT

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