Customer Service Agent (Maternity Cover), Ballymount, Dublin 12

Job title: Customer Service Agent (Maternity Cover), Ballymount, Dublin 12

Company: Pinewood Healthcare


Job description: Job Description:Pinewood Healthcare is a leading developer, manufacturer and marketer of healthcare products, currently employing over 320 people across two sites in Tipperary and Dublin. Originally established in 1976 to serve the renal care market in Ireland, Pinewood evolved over the years under indigenous Irish ownership until its sale in 2006 to the Wockhardt Group, an Indian global pharmaceutical and biotechnology company headquartered in Mumbai, India. Wockhardt employs over 7,000 people across 27 nationalities with a presence in the USA, UK, Ireland, Switzerland, France, Mexico, Russia and many other countries. It has manufacturing and research facilities in India, the USA and UK and a manufacturing facility in Ireland (Pinewood Healthcare).Key Responsibilities (include but will not be limited to):

• Work effectively as part of a team in Customer Service

· Meet with visitors on arrival· Daily check on the answering machine and give details to relevant person· Dealing with incoming post· Manage stationery to include kitchen/cleaning supplies

• Ensure that ZBOSER and PSI is regularly monitored and that any problems have been dealt with and communicated to the relevant department and rep.
• To ensure prompt and accurate response to calls, faxes, emails, etc.
• Ensure all customer issues/queries are resolved and responded to in a proactive and prompt manner.
• Monthly customer Bona Fides checks
• Creation of manual P/O’S
• Inputting of customer orders onto SAP system.
• Copy invoices and PODs at customer/finance departments/auditors request.
• Manage the feedback and daily reports from all courier companies ensuring that problems are escalated as required
• Ensure queries, returns, damages and return credits are completed and reported to the appropriate people and managing all of the paperwork systems relevant to this
• Ensure that all uplifts are processed effectively, timely and accurately and to work closely with the sales team and warehouse
• To carry out Financial credit notes when requested and to communicate with the finance department
• Creation of any new accounts and close liaison with finance and QA.
• Run reports when requested
• Manage the back order process when requested including the investigation or cancelling of duplicate back orders.
• Maintain housekeeping in one’s area and upkeep of the main office.
• Co-ordinate records management for the business and replenish when needed
• Ensure company SOPs, processes and guidelines are followed at all times.
• Ensure that the business unit operates to the highest productivity and competitive standards.
• Handle any serious issues that customer service and administration might come across.
• Look after the housekeeping on SAP in regards to order preparation modules.
• Ensure a consistently high level of communication with the warehouse.
• To undertake any other duties of a similar level and responsibility as instructed by the Charge hands / Supervisors or the Supply Chain Manager.
• Participate in Company stock takes.

Academic / Experience Requirements:

• Compliance to all policies, procedures, ethical standards and processes.
• Strong ability to take responsibility and accountability
• Be a strong Transversal worker who can build on relationships and work effectively with all departments.
• Act as a key communicator ensuring that all information is appropriately communicated both through the team and upwards to management as appropriate.
• Develop relationships with current and potential customer base.
• Promote the reputation of the company support new business and project roll out.
• To adhere to all company policies, system and standards and keep safe all items of the company equipment used.
• To ensure the safety and confidentiality of all company data (manually held or computerized)

Expected salary:

Location: Dublin

Job date: Tue, 17 Jun 2025 23:21:04 GMT

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