Customer Success Manager (English and Russian/Ukrainian are required)

Job title: Customer Success Manager (English and Russian/Ukrainian are required)

Company: U Trust Insurance Agency


Job description: About the RoleAs a Customer Success Manager, you will play a critical role in supporting our clients after the policy bind process (Post-Bind). You will ensure they fully understand how to use our insurance services, assist with onboarding and training, and provide ongoing support to drive satisfaction and retention.Key ResponsibilitiesManage and support clients through post-bind processesHelp customers understand how to effectively use our services and platformsOnboard and train new clientsBuild and maintain strong, long-term relationships with clientsRespond to customer inquiries and resolve issues in a timely and professional mannerMonitor customer engagement and identify opportunities for upsell or additional supportCollaborate with internal teams to continually improve the customer journeyTools You’ll UseSalesforce Sales Cloud (CRM & task management)Zoom Phone and Zoom WorkSpace (client communication & collaboration)DocuSign (document handling & signature collection)Office 365 (Outlook, Excel, Word, Teams, etc.)Other internal systems and tools as requiredRequirementsPrevious experience in Customer Success, Account Management, or a related customer-facing roleUnderstanding of insurance industry processes is a plus, especially post-bind workflowsStrong communication and problem-solving skillsComfortable with remote work and multitasking across multiple systemsTech-savvy and experienced with digital tools and platformsAvailability to work full-time during Pacific Time (PT) business hoursWhat We Offer100% Remote workCollaborative and supportive team cultureTraining and growth opportunitiesCompetitive compensation based on experienceInterested?
We’d love to hear from you! Please submit your resume and a short note about why you’re a great fit for this role.

Expected salary:

Location: Wien

Job date: Sun, 25 May 2025 00:59:58 GMT

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