D365 Business Central Support Services Consultant – Junior

Job title: D365 Business Central Support Services Consultant – Junior

Company: Codec


Job description: D365 Business Central Support Services Consultant – JuniorDepartment: Biz Apps – CEEmployment Type: Full TimeLocation: DublinDescriptionAs we continue to experience explosive growth, we are looking for a Dynamics 365 Business Central Support Consultant. This is an exciting opportunity to join a long-established and successful company, operating in a rapidly growing market. In this role, you will work within a busy support area in Codec to deliver a high quality of support service to our customers. This is an excellent opportunity for someone eager to build a career in ERP support and develop hands-on experience with one of the leading business management platforms.Key Responsibilities· Provide Level 1 & 2 support for Microsoft Dynamics 365 Business Central, resolving user issues and escalating complex cases to senior team members.· Assist with troubleshooting configuration and data entry errors across modules such as Financials, Sales, and Purchasing.· Support system updates and patch deployments, ensuring communication with affected users.· Help configure and maintain Business Central modules under guidance from senior team members· Monitor service requests and incidents, ensuring accurate tracking and resolution within defined SLA timelines.· Collaborate with internal IT and business teams to support minor system integrations and data flows.· Create and maintain documentation, including customer runbooks· Participate in user acceptance testing (UAT) for new features, patches, and enhancements.· Contribute to the delivery of minor Change Requests or module enhancements.Skills, Knowledge and Expertise· 1-2 years of experience in IT support or ERP systems (preferably with Microsoft Dynamics or NAV).· Basic understanding of ERP processes such as Finance, Sales, Procurement, Jobs, Warehouse Management.· Strong problem-solving skills and eagerness to learn. Good communication and interpersonal skills.

Expected salary:

Location: Dublin

Job date: Wed, 18 Jun 2025 05:35:54 GMT

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