Donor Care Executive Corporate Business Support, Marketing Dublin 7

Job title: Donor Care Executive Corporate Business Support, Marketing Dublin 7

Company: Lex Consultancy


Job description: Donor Care Executive (Temporary Role with Potential for Permanency)Dublin 7, Ireland | Temporary: 6 – 9 months | Occasional evening and weekend workAre you detail-oriented, donor-focused, and passionate about making a difference?A prominent Irish charity dedicated to supporting people experiencing homelessness is seeking a Donor Care Executive to join their fundraising team.In this key support role, you’ll be at the heart of donor care and database operations – helping to ensure exceptional experiences for supporters and the integrity of CRM systems. This is a great opportunity for someone with experience in customer service, donor care, or administration who is eager to build a meaningful career in the non-profit sector.Why Apply?

• Be part of an organisation making a tangible impact on homelessness in Ireland.
• Work within a collaborative, mission-driven team committed to compassion and respect.
• Gain valuable experience working with CRM systems (Salesforce), campaign support, and donor engagement.
• Enjoy a generous benefits package, including 25 days annual leave and matched pension contributions.
• Contribute to campaigns and events that change lives.

Key Responsibilities

• Manage and maintain the CRM database (Salesforce), including data entry, gift processing, and monthly reconciliation support.
• Deliver high-quality donor care by processing daily gifts, issuing acknowledgements, and responding to queries with professionalism and warmth.
• Strengthen relationships with supporters through personalised communication and excellent service.
• Support direct marketing campaigns, donor communications, and broader fundraising activities.
• Liaise with internal departments including Fundraising, Finance, and Communications to ensure a smooth donor experience.
• Handle general office tasks such as filing, managing petty cash, franking post, and administrative support.
• Provide assistance for key campaigns and fundraising events – occasional evening and weekend work required.

Key Requirements

• 1-3 years of experience in donor or customer care, administration, data processing, or telemarketing.
• Experience maintaining relationships with both internal and external stakeholders.
• Proficiency in CRM systems, ideally Salesforce, with a strong eye for accuracy and detail.
• Excellent communication skills and a collaborative, team-oriented approach.
• Ability to work to deadlines, manage priorities, and troubleshoot issues effectively.

Desirable for the Role

• BA/BSc degree in marketing, business, events, PR, or a related field.
• Previous experience working in fundraising, donor care, or the not-for-profit sector.
• Understanding of homelessness and related social issues in Ireland.
• Familiarity with data analysis and CRM reporting.
• A proactive, adaptable mindset with a passion for helping others.

If you’re enthusiastic about creating positive change and enjoy working with systems, data, and people – this could be the perfect role for you.Apply now to Áine in Lex Consultancy.

Expected salary:

Location: Northside Dublin

Job date: Sun, 27 Jul 2025 04:01:16 GMT

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