Engagement Manager

Job title: Engagement Manager

Company: dentsu


Job description: Overview: We are seeking a dynamic and highly motivated Engagement Manager to join our fast-paced team in a Salesforce-driven technology business. The ideal candidate will have a passion for driving project success, coupled with a keen interest in expanding their knowledge of emerging technologies. As an Engagement Manager, you will be responsible for overseeing the entire project lifecycle, ensuring delivery is within budget, scope and timelines, whilst fostering a collaborative approach to problem-solving and solution design.Job Description:Main ResponsibilitiesManage Enterprise-Level Salesforce Implementations: Oversee end-to-end management of complex Salesforce implementations from initiation to go-live and post-deployment support.Client Relationship Management: Own and manage the relationship with client project managers, ensuring clear communication and alignment of objectives.Project Documentation: Take full responsibility for documenting requirements, process flows, user guides, training materials and prototyping Salesforce solutions.Project Planning: Create and own detailed project plans, including risk and issue logs, dependency lists and timelines to ensure successful project delivery.Ticket Management: Create clear and detailed tickets and user stories for developers and configurators working on the Salesforce platform. Track the resolution of tickets and user stories to ensure smooth project progression.Testing and Bug Triage: Manage the testing process for Salesforce solutions, provide input to test scripts and coordinate the triage of bugs identified during testing.Salesforce Knowledge: Regularly train on the Salesforce platform to ensure your knowledge remains at the forefront of new features, updates and best practices.Internal Project Management Tools: Maintain and update project information within Merkle’s internal project management tools, ensuring accuracy and transparency.Salesforce Certification: Commit to acquiring at least one Salesforce certification within the first 6 months of employment.Regular Reporting: Provide regular updates on project progress to the management team, highlighting key achievements, challenges and next steps.Change Management: Oversee the management of change throughout the project delivery, ensuring smooth transitions and stakeholder buy-in.Project Handover: Manage the formal handover of completed projects to customers and/or support teams.Team Management: Line manage more junior resources within the Engagement Manager team, providing mentorship, guidance and professional development.Internal Process Improvement: Lead internal initiatives to improve Merkle’s Salesforce implementation methodology and delivery process.Experience and EducationMinimum of 5 years’ experience in managing IT projects, with a focus on Salesforce or CRM implementations.Extensive experience in various project and program management methodologies (e.g., Agile, Waterfall) in a range of business environments.Demonstrated technical understanding of Salesforce platforms and ecosystem, with the ability to translate business requirements into technical solutions.Experience working with Agile software development methodologies, such as SCRUM.A formal project management qualification or training (e.g., PMP, PRINCE2) is beneficial.Strong understanding of the Software Development Lifecycle (SDLC) and its application in project management.Key SkillsExceptional client-facing communication and interpersonal skills.Proven ability to manage complex, multi-faceted projects and lead cross-functional teams.Strong organizational and problem-solving skills.Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.Ability to quickly adapt to new tools and technologies, particularly within the Salesforce ecosystem.#LI-Merkle #LI-HybridLocation: DublinBrand: MerkleTime Type: Full timeContract Type: Permanent

Expected salary:

Location: Dublin

Job date: Wed, 04 Jun 2025 06:53:51 GMT

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