Field Service Engineer Hybrid / IT Hybrid Application Specialist

Job title: Field Service Engineer Hybrid / IT Hybrid Application Specialist

Company: Roche


Job description: At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.The PositionDenmark, WestRoche in DenmarkJoin more than 100,000 colleagues across over 100 countries in a shared purpose: “Doing now what patients need next.” At Roche Diagnostics Denmark, we work in a culture of collaboration and innovation—shaping the future of healthcare and making a real impact on patients’ lives.Roche Diagnostics is dedicated to improving clinical decision-making and healthcare efficiency. Our mission is to connect diagnostic and treatment data from lab instruments and IT systems in hospitals and healthcare institutions, transforming complex data into clear insights for doctors and healthcare professionals.Position SummaryIn this hybrid position, you will combine your competencies for IT and hardware at Roche Diagnostics. You will be part of the Service team as a Field Service Engineer and at the same time perform IT related tasks on the solution installed, providing a varied and exciting everyday life. You will refer to “Service Lead” and work closely with a team of skilled colleagues covering laboratories and customers throughout Denmark. This is a temporary position for 2 years with possibility to extend.The OpportunityBe responsible for providing best in class technical and IT and support on fully automated laboratory solutions.Plan and execute on-site training for both IT applications and instrument usage.Cooperation with IT and medical technical departments, as well as internal specialists.Establish and maintain good customer relations, and always have patients in focus.Scheduling and performing installation, preventive maintenance, and emergency visits to instruments (evening and weekend work may occur).Reporting of daily tasks in our CRM system.Who you areAn electronic or medico background is an advantage. but are not limited to.Experience with fully automated laboratory solutions, especially Inpeco Flexlab, is considered a great advantage.Experience with, and or strong interest in the combination of IT and technical service.Broad technical experience, preferably with IT skills and experience in troubleshooting and repair of complex problems. Knowledge of the laboratory world is also an advantage.Speaks fluent Danish and English, and has good communicative skills.Is enterprising, courageous and driven by making a difference.Is team-oriented and can work independently and has the ability to deliver under pressure with many parallel ongoing processes.Driving license in Class B. You must be willing to travel domestically.Some travel activity associated with training and service visits should be anticipated.What we offerYou will be part of a dynamic and fast-paced environment where inclusion, learning and collaboration are key to success. We offer continuous training and development to help you develop your skills and career. You will have the opportunity to work with innovative diagnostic technology, advanced tools and software. We offer good terms of employment, a competitive compensation and support package, and an informal working environment.Interested?If you have a true passion for providing outstanding service, a solid technical background, and thrive in a fast-paced, customer-focused environment, we have an exciting opportunity for you. Join our team and help provide outstanding support to our valued customers.If you have any questions about the position, please feel free to contact Wai Yau, Service Lead by phone 23636976.Send your application and CV electronically in “Apply now” by July 2nd, 2025.Danish version.Field Service Engineer-Hybrid / IT-hybrid Application Specialist (24 mdr stilling med mulighed for forlængelse)Denmark, VestRoche i DanmarkBliv en del af mere end 100.000 kollegaer i over 100 lande, der arbejder mod et fælles formål: “ Doing now what patients need next”. Hos Roche Diagnostics, arbejder vi i en kultur præget af samarbejde og innovation – hvor vi er med til at forme fremtidens sundhedsvæsen og gøre en reel forskel for patienters liv.Roche Diagnostics er dedikeret til at forbedre klinisk beslutningstagning og effektivitet i sundhedssektoren. Vores mission er, at forbinde diagnostiske og kliniske data fra laboratorier, udstyr og IT-systemer, på hospitaler og sundhedsinstitutioner og omsætte disse komplekse data til klar viden for læger og sundhedsprofessionelle.JobbetDette er en midlertidig stilling for 2 år med mulighed for forlængelse.I denne hybrid stilling vil du kombinere dine kompetencer for IT og hardware hos Roche Diagnostics. Du vil være en del af Service-teamet som Field Service Engineer og samtidig udføre opgaver, hvilket giver en varieret og spændende hverdag. Du vil referere til “Service Team Lead” og arbejde tæt sammen med et team af dygtige kolleger, der dækker laboratorier og kunder i hele Danmark.Dine opgaver:Være ansvarlig for at yde “best in class” IT og teknisk support på fuldautomatiserede laboratorieløsninger.Planlægge og gennemføre træning hos kunden både i forhold til IT-applikationer og instrumentbrug.Samarbejde med IT- og medico-tekniske afdelinger, samt interne specialister.Etablere og vedligeholde gode kunderelationer, og altid have patienterne i fokus.Planlægning og udførelse af installation, forebyggende vedligeholdelse og akutte besøg på instrumenter (aften- og weekendarbejde kan forekomme).Rapportering af daglige opgaver i Rexis CRM-systemet.Hvem er duEn elektronisk eller medico teknisk baggrund er en fordel.Erfaring med fuldautomatiseret laboratorieløsninger, her især Inpeco Flexlab, vil anses for en stor fordel.Erfaring med, og eller, stærk interesse for kombinationen af IT og teknisk service.Bred teknisk erfaring, helst med IT-færdigheder og erfaring i fejlfinding og reparation af komplekse problemer. Kendskab til laboratorie verdenen er også en fordel.Snakker flydende dansk og engelsk, og har gode kommunikative evner.Er initiativrig, modig og drevet af at gøre en forskel.Er teamorienteret og kan arbejde selvstændigt og har evnen til at levere under pres med mange parallelle løbende processer.Kørekort i klasse B. Du skal være villig til at rejse indenrigs.En del rejseaktivitet i forbindelse med træning og servicebesøg skal påregnes.Hvad vi tilbyderDu vil blive en del af et dynamisk og tempofyldt miljø, hvor inklusion, læring og samarbejde er nøglen til succes. Vi tilbyder løbende uddannelse og udvikling for at hjælpe dig med at udvikle dine færdigheder og din karriere. Du får mulighed for at arbejde med innovativ diagnostisk teknologi, avancerede værktøjer og software. Vi tilbyder gode ansættelsesvilkår, en konkurrencedygtig kompensations- og støttepakke og et uformelt arbejdsmiljø.Interesseret?Hvis du har en ægte passion for at yde enestående service, en solid teknisk baggrund, og trives i et tempofyldt, kundefokuseret miljø, har vi en spændende mulighed for dig. Bliv en del af vores team og vær med til at yde fremragende support til vores værdsatte kunder.Hvis du har spørgsmål om stillingen, er du meget velkommen til at kontakte Wai Yau, Service Lead på telefon 23636976.Send din ansøgning og CV elektronisk i “Ansøg nu” senest den2. juli 2025.Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.Let’s build a healthier future, together.Roche is an Equal Opportunity Employer.

Expected salary:

Location: København

Job date: Thu, 12 Jun 2025 22:42:33 GMT

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