Financial Services Senior Product Performance Manager (12 month FTC)

Job title: Financial Services Senior Product Performance Manager (12 month FTC)

Company: BT


Job description: Closing Date: Wednesday 16th July 2025
Locations: Birmingham, Bristol, LondonAbout EEWe’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn.We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in?The ScopeSitting within the Financial Services, After Sales & Security team as part of the wider Consumer organisation. They define and deliver stand out products to ensure momentum and value growth for Consumer within Payments, After Sales, Insurance and Security. They own the strategy, the delivery and in life performance of products.A key role within the team, the Financial Services Senior Product Performance Manager (12-month FTC) will be responsibility for our overall FS operating model and performance of our current payments and insurance products as well as any new regulated products introduced.The primary focus will be on Flex Pay (purchasing Pay Monthly devices on a regulated loan) as well as Insurance and our other payments products (EE Finance, Short Term Payments).What you’ll be doing

• Owning the Consumer financial services operating model, continuously seeking to optimise efficiency and performance but also to pre-empt any future risks.
• Overseeing multiple workstreams that seek to improve Consumer financial services as part of a coordinated approach.
• Taking a holistic view of workstreams to assess them against both regulatory and operational risk, making amendments as required.
• Responsible for governance & performance management with KPI’s dispersed across the business. Leading on new governance and tracking action plans across the business.
• Managing the performance and action plans that drive our Flex Pay KPIs (buying a mobile on finance with an airtime plan) as it continues to grow as a vital part of consumers portfolio.
• Building strong working relationships with stakeholders across our Consumer organisation.

Experience needed to be successful in the role:

• Substantial knowledge and broad experience of Financial Service within large and complex organisational structures. Additionally, if this was related to the Mobile/Consumer Electronics market it would be ideal.
• Experience working with and knowledge of lending products is essential, ideally within a B2C/consumer setting rather than B2B.
• Experience driving business performance within a regulated environment, tracking product performance and both creating and delivering on action plans.
• The ability to champion FS performance regulatory requirements
• Proven history of engaging and influencing a wide variety of stakeholders both externally (Customers) and internally at all levels across large consumer businesses.

Benefits

• Annual on target bonus 15% (personal and company performance multipliers)
• £5,500 car allowance (can be taken as cash)
• Family health cover
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week’s work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.A FEW POINTS TO NOTE:Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.DON’T MEET EVERY SINGLE REQUIREMENT?Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.

Expected salary:

Location: United Kingdom

Job date: Sun, 06 Jul 2025 02:39:09 GMT

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