Global Commercial Services Manager

Job title: Global Commercial Services Manager

Company: Ribbon Communications


Job description: Ribbon’s Business Commercial unit is seeking a Global Commercial Services Manager to advance our service offerings in networking solutions and better serve network operators.
This is a highly rewarding opportunity to design and implement a new, efficient services process that delivers optimal pricing, proposal quality, and rapid turnaround on critical new business opportunities.The Commercial Services team is shaping the future of our services proposals and playing a pivotal role in the successful evolution of our company.We are looking for a networking design professional with expertise in developing service proposals across IP, Optical, and Software domains. This role requires close collaboration with the Sales organization, key customers, and internal stakeholders.Responsibilities:

• Manage and coordinate the running of cost and margin analysis on direct service proposals. Provide feedback and recommendations to Sales, SEs, PLM and BM colleagues
• Work closely with Partners WW to develop price lists to simplify quoting process and improve turn-around time.
• Develop tools to simplify and optimize the process vs manual manipulation of spreadsheets.
• Develop strategy to properly track and archive proposals as well as define method to run analytics on proposals to help understand trends in pricing and win take rate.
• Develop new and pro services offering
• Supervise and guide the Automatization of services quotes and harmonize in the system
• Drive services deal approval and review process in Sales Force.

Required Skills: * Demonstrated ability to produce high-quality proposals and documents under pressure in a dynamic, fast-paced environment.

• Strong project management skills and experience and the ability to work well with various cross-functional groups across the organization.
• Strong interpersonal skills and ability to work closely within a small team as well as independently.
• Ability to multitask and maintain excellent attention to detail.
• Thorough understanding of the proposal process
• Extensive knowledge of and experience with relevant software programs (i.e. MS Word, Excel, PowerPoint)
• Knowledge of and demonstrated expertise with Salesforce.com a plus, including ability to conduct sales opportunity analysis and prepare financial summary information and documentation.
• 2 to 5 years’ experience as a service manager and case analysis in a high-tech environment, preferably in a solutions-based firm selling customized suites of hardware, software, and services.
• Bachelor’s degree in engineering (EE a plus)
• Master’s degree in business – advantage

Please Note:‘All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.’

Expected salary:

Location: Praha

Job date: Fri, 18 Jul 2025 00:04:19 GMT

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