Incident Coordinator – Croatian Speaker – Remote

Job title: Incident Coordinator – Croatian Speaker – Remote

Company: Hero Recruitment


Job description: Our client is seeking an Incident Coordinator who is fluent in Croatian. You will be responsible for working closely with consumer and breach clients, providing Client and Customer service.ResponsibilitiesCustomer Service:

• Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
• Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
• Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
• Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
• Communicate clearly to customer the services and support offered

Administrative:

• Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties
• Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft
• Prepares written proposals for breach services that fit the situation
• Participates in project plan schedule development, monitoring and reporting
• Directs document and data transfers between company and clients
• Manage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service

Qualifications

• Fluent in Croatian

• Ability to elicit cooperation from a wide variety of sources, including North American Teams, clients and other departments
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment; very organized
• Results driven and customer focused
• Team player; collaborative work style is vital as is in keeping with companywide ethos.

For further information on this Croatian Incident Coordinator role in Ireland please contact Dee on 086 7902191 /Check out all our open jobs on our HERO Recruitment website –Please Note: HERO Recruitment will not forward your details to any company without your prior approval

Expected salary:

Location: Galway

Job date: Wed, 28 May 2025 23:01:02 GMT

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