Knowledge Solutions Specialist – 12 month FTC

Job title: Knowledge Solutions Specialist – 12 month FTC

Company: Mishcon de Reya


Job description: DescriptionThe DepartmentThe Product team is a customer facing team of technology professionals that support the delivery of value through technology. This is an exciting time to join the team as we continue to help drive forward the Firm’s knowledge strategy as part of a product facing organisation approach, working closely with the Knowledge Lawyers (KLs), Risk & Compliance and the wider business.The RoleThe purpose of this role is to work as part of a highly collaborative team and lead the provision of knowledge management and legal tech services to the Firm and to deliver against our knowledge initiatives. You will play a crucial role in streamlining document creation processes and improving efficiency across the Firm. This role will report into the Product team for the Practice of Law and will be responsible for the support and development across a range of products.This role will suit someone who is a technical expert in their field, who wants to take a ‘hands on’ approach to delivering exceptional technical support ranging from, document automation and KM systems with a ‘high touch’ approach to working alongside key stakeholders across the business. Additionally, this role will work highly collaboratively across the product team and other key stakeholders to deliver forward thinking solutions and ideas to continue to develop our place as a leading law firm in the legal tech space utilising the most effective and efficient technology to support its delivery of legal services.Duties and ResponsibilitiesDocument Automation

  • Collaborate with the Knowledge Lawyers and wider business to prepare, maintain and advise on template markups using Contract Express, both stand-alone and integrated within the HighQ platform.
  • Conduct testing of automations to ensure accuracy and effectiveness.
  • Administer templates by configuring permissions, workflows, and profiles as needed.
  • Provide troubleshooting support and training to colleagues on templates.
  • Utilise complementary products such as DocuSign integration, and external tables/API configurations to enhance document automation processes.

Our Intranet

  • Maintain intranet pages and liaise with the relevant content managers over intranet content.
  • Create new pages for content managers, maintain navigational links and security settings, and delete old pages.

Our knowledge

  • Work with KLs and the business to develop solutions for collating and surfacing other knowledge collections for example by looking at options for knowledge database solutions and/or supporting our existing clause bank technology.

Legal Tech

  • Work closely with Practice Transformation on creation of use case templates and complex data sites.

General

  • Assist with administration and governance across our portfolio of systems, including but not limited to Laserforms Hub, DocuSign, Thirdfort, Bundledocs and HiQ.
  • Capture webpages and social media using PageVault.
  • Maintenance and creation of supporting documentation for our portfolio of systems and procedures.
  • Assist with KM and legal tech related projects.
  • Work closely with Tech Academy on eLearning and training across our portfolio of systems.

Skills/Experience

  • Recognised as an experienced expert in their specialism with broad knowledge of the legal tech industry.
  • Strong tech skills with the ability to pickup and learn a range of knowledge systems.
  • Strong ambassador for the Knowledge Solutions Team and The Product function. Able to represent the team across the MDR Group as well as externally where needed.
  • Professional, warm, accessible and able to work effectively with a wide range of people.
  • Ability to communicate clearly and effectively using the most appropriate medium and avoiding the use of jargon.
  • Self-awareness, with strong emotional intelligence and the ability to give and receive feedback, as well as influencing people of all levels.
  • Exceptionally strong organisational skills, with the ability to manage time, expectations, and input needed from others to make things happen in a fast-moving and fluid environment.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.About The Mishcon de Reya GroupThe Group is an independent, international professional services business with law at its heart, employing over 1400 people with over 650 lawyers. It includes the law firm Mishcon de Reya LLP and a collection of leading consultancy businesses that complement the firm’s legal services.Mishcon de Reya LLP is based in London, Oxford, Cambridge, Singapore and Hong Kong (through its association with ). The firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply. Its work is cross-border, multi-jurisdictional and complex, spanning six core practice areas: and .The includes consultancy businesses , (in London, Singapore and Dubai), , and (in Hong Kong). The Group also includes , which invests in the most promising early stage legaltech companies as well as the Mishcon Academy, its in-house place of learning and platform for thought leadership.In 2024, the Group announced its first strategic acquisition in the alternative legal services market, flexible legal resourcing business Flex Legal. It also acquired a majority stake in Somos, a global group actions management business.We strive to create a fully diverse and inclusive workplace where all our people are empowered to fulfil their potential. We are proud of our agile working culture and are always happy to talk flexible working.#LI-Hybrid#LI-Hybrid

Expected salary:

Location: London

Job date: Sun, 13 Jul 2025 05:04:46 GMT

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