Logistics & Customer Care Coordinator (m/f/d)

Job title: Logistics & Customer Care Coordinator (m/f/d)

Company: Lallemand


Job description: Lallemand is a privately held Canadian company that specializes in the development, production, and marketing of yeasts, bacteria, and their derivatives. Lallemand provides microbiological solutions for dozens of different industries, from human and animal health and nutrition to baking, oenology, brewing, food ingredients, probiotics, and biofuels.Lallemand has a proprietary bank of yeast and bacteria that includes thousands of genetically identified strains. With the goal of reproducing, managing, and optimizing natural fermentation processes, Lallemand can offer their customers not only the precise microorganism or derivative that fits their unique needs, but also the support, knowledge, and expertise that comes with over a hundred years of continuous research in this field. The company is organized into 11 technically driven business units focused on various yeast and bacteria applications.The current position is for Lallemand Brewing, an exciting, innovating, and growing market segment of our industry. If you are passionate about providing an exceptional quality service to your customers, if you have working experience in a large international organization, then we may have the perfect job for you!Although Lallemand has production facilities, distribution centers and offices in more than 50 countries on 5 continents, it is a familyowned company with the strong belief that success is the result of each employee’s contribution! The well-being of our employees is therefore of primary importance to us and we are proud to provide:

• Competitive salaries
• Onboarding of new employees
• Possibility to get relevant training paid
• Safe working environment
• Stable working schedule:

• from 7:30am to 4:30pm Mon to Thu
• from 7:30am to 12pm on Fri as work-family balance is important

Ihre AufgabenOffering an excellent customer service experience to our internal and external customers is of primary importance to us.The Logistic & Customer Care Coordinator is responsible of ensuring a quick and efficient ordering process, from the order reception to its invoicing, and to communicate in a timely fashion with the customers throughout the process, whenever necessary.Main FunctionsThe Logistic & Customer Care Coordinator will report directly to the Logistic & Customer Care Manager of Lallemand Brewing and his/her main functions will be as follow:

• Reception, process and validation of new orders (intercompany sales, direct sales, samples);

• Order entry & stock reservation
• Communication with freight forwarders to get quotes, coordinate freight collection, etc.
• Preparation of shipping / customs documents that are required for EU & international shipments
• Issuance of invoices and credit notes, when applicable
• Communication with the customer during the whole process, ensuring his entire satisfaction
• Communication with the warehouse, ensuring goods are prepared and ready to collect on time
• Communication with the accounting department, whenever necessary
• Collaboration with sales managers
• Other related tasks

This job description is not exhaustive. It reflects management’s assignment of essential functions; it was not meant to be all-inclusive of the tasks that may be assigned.Ihr ProfilKnowledge

• A minimum of 2 years of experience in logistic; ideally within an international structure

Know How

• Fluent in both English and German (written and spoken);
• Being fluent in other languages is definitely a plus as we are dealing with customers worldwide;
• Good knowledge of the Microsoft365 environment (Teams, Sharepoint, Outlook, etc.)

Abilities

• Excellent communication and interpersonal skills; ability to communicate efficiently with people within and outside of the organization
• Strong organizational skills for the performance of a variety of administrative duties
• Ability to prioritize tasks
• Flexibility; adaptability to changing priorities
• Rigor / thoroughness; accuracy and attention to details
• Sense of initiative, resourcefulness, and autonomy
• Ability to work efficiently in a global team
• Ability to work under pressure and toward deadlines

Wir bietenDepartment: Lallemand GmbH
Location: Leopoldsdorf AUT
Hiring date: June 2025Salary conditions: 34 000 euros /year
Employee status: Full time, 38.5 hours per week
Working Schedule: Mon-Thu 7:30am – 4:30pm, Fri 7:30am – 12pm
Terms: Permanent, 3 months evaluation periodLallemand takes great care to maintain a strong, enriching organizational culture: we view our unique corporate culture as one of the most important keys to our success. We embrace talent regardless of age, race, gender, sexual orientation, religion, disability or national origin. We believe that the diversity of our people drives innovation, and that fostering an open culture is essential for a free exchange of information.

Expected salary:

Location: Wien – Niederösterreich

Job date: Fri, 06 Jun 2025 07:11:35 GMT

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