Operations Program Manager

Job title: Operations Program Manager

Company: Morgan McKinley


Job description: Job Title: Operations Program Manager
Location: Dublin, Ireland (Hybrid, 3 days on-site)
Contract Duration: 7 monthsWe are seeking an experienced Operations Program Manager to join a Business Support Engineering team based in Dublin. This team supports enterprise clients across various industries, including fintech and telecom, with a focus on operational excellence.In this role, you will drive efficiency and process improvements, working closely with cross-functional teams and external partners. You will be responsible for enhancing support operations, scaling processes, and improving key performance metrics such as KPIs and customer satisfaction scores.Key Responsibilities:Collaborate with cross-functional teams to implement operational improvements.Analyze and resolve operational issues through process or tech solutions.Identify and drive business process improvements across teams.Lead monthly business reviews and manage support operations performance.Ensure support readiness through onboarding checklists and documentation.Gather feedback from partners and convert insights into action.Promote a data-driven approach to decision-making.Daily Activities:Monitor and provide reports for management.Troubleshoot operational issues and explain findings to stakeholders.Coordinate with vendor operations teams for alignment.Handle ad hoc requests as needed, once core operations are stable.Own and organize monthly business reviews and ensure SLA compliance.Must-Haves:Strong SQL skillsProven experience in operations managementNice-to-Haves:Experience with business analytics or BI tools (e.g., Tableau, Power BI)Strong data analysis backgroundQualifications:3-5 years in Operations Program ManagementExperience leading KPI reviews and driving process improvementsProficiency in dashboard creation and data analysis tools

Expected salary:

Location: Dublin

Job date: Thu, 15 May 2025 23:02:56 GMT

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