Pension Property Administrator – 12month FTC

Job title: Pension Property Administrator – 12month FTC

Company: Davy


Job description: Job Description:About usFrom day one, you’ll notice there is something special about working at Davy. Our success is built on nearly 100 years of forging strong relationships with our clients and developing the careers of Ireland’s future business leaders.Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range of services to high-net-worth individuals, self-directed investors, small-to-medium enterprises, credit unions, corporations, and domestic & international institutional investors.Our culture is shaped around three values, which are at the heart of everything we do: client success, one Davy, and building a proud legacy. Sharing the same goals, we work together to deliver exceptional outcomes for our clients. As part of a team of over 900, you will be encouraged to learn and to grow, both professionally and personally.About the roleAn opportunity has arisen for a Pension Property Administrator within the Wealth Management Pensions team, supporting the Head of Pensions with oversight and governance of properties held within the Davy pensions platform. As a key team member, you will play a crucial role in the administration and customer service aspects of pension property investments.Your primary responsibilities will involve ensuring accurate processing of documentation, liaising with customers to provide essential information, and maintaining detailed records to comply with regulatory and internal requirements. You will be working in a collaborative team environment, interacting with other departments such as Private Clients, Client Services, Finance, Legal, and Compliance. In the role, the successful candidate will:1. Documentation and Administration:

• Review and verify pension documentation related to property investments to ensure accuracy and compliance with relevant regulations and internal policies.
• Process applications, updates, and changes to pension accounts and property-related pension products.
• Maintain accurate records and update pension databases, ensuring all data is current and in line with regulatory standards.
• Assist with the preparation of reports, and other documentation as needed.

2. Customer Contact and Support:

• Provide high-quality customer service by answering inbound calls and responding to emails from pension scheme members, beneficiaries, and other stakeholders.
• Explain pension products and services, specifically property-related pensions, and guide customers through processes such as annual property statements, documentation submission, pension transfers, payments, and account updates.
• Assist customers with queries related to their pension schemes, providing clear, accurate, and timely information.
• Follow up with customers to ensure their needs are met and resolve any issues or concerns.

3. Liaison with Other Departments:

• Work closely with internal teams such as Private Clients, Client Services, Finance, Legal, and Compliance to ensure all pension records are accurate and compliant with relevant pension laws and company policies.
• Provide necessary documentation and support for cross-departmental processes, including audits, financial reporting, and regulatory compliance checks.

4. Compliance and Regulatory Knowledge:

• Ensure all activities are carried out in accordance with relevant pension legislation, including those specifically relating to property-based pensions.
• Stay updated on changes to pension laws, pensions and property related regulations, and internal procedures, ensuring that these are reflected in your work practices.

5. Problem Resolution:

• Handle any customer issues or complaints, aiming for timely and satisfactory resolution while maintaining professionalism and a customer-first approach.
• Escalate complex or unresolved issues to senior advisors or managers as needed.

6. Continuous Improvement:

• Contribute to the improvement of processes and procedures within the pensions administration function to enhance efficiency and customer satisfaction.
• Participate in training sessions and team meetings to develop your knowledge of pensions products, customer service techniques, and compliance requirements.

Requirements:About youWe are looking for somebody who has the following background and skills:

• 3rd level degree in relevant discipline
• Minimum of 2 years’ experience in Financial Services in a pension or property related role;
• Knowledge of pensions and property preferred.
• A confident approach and an ability to communicate with a broad range of stakeholders including clients, external advisors and senior management within the business;
• Able to self-motivate and work to own deadlines.
• Possess strong planning and organisational skills

What we offerWe offer a range of benefits and experiences to support your professional and personal growth, whatever your career stage. Our benefits are not just a number. Yes, we offer competitive salary, annual performance-related discretionary bonus, annual flexible benefits, employer pension contribution, and multiple insurance coverage. But more than that, we focus on developing our people to be their best, professionally and personally.Training support provided by award-winning Learning & Development Team, extensive sports & social programmes (including free on-site gym & fitness studio), flexible working options, employee assistance programme, enhanced leave options, and social & community care initiatives are just some of the ways our people can empower themselves to be their best.Important InformationDavy is an equal opportunities employer, committed to fostering an inclusive and diverse workplace. We value diversity in both background and experience, and even if you don’t meet all of the requirements outlined in the job description, we still encourage you to apply. We review all applications received. As part of our commitment to creating an accessible environment, we want to ensure that everyone has an equal opportunity to participate in the interview process. If you require any reasonable accommodations, please let us know, and we will do our best to make the necessary arrangements.The position set out above is defined in the Fitness & Probity Standards issued by the Central Bank of Ireland as a “Controlled Function (CF)”, namely CF3, CF4. The role is also subject to the Minimum Competency Code and therefore there is a requirement to hold, or be willing to take the QFA exams. In compliance with the Fitness and Probity Standards applicable to your position, any offer of employment is conditional upon you demonstrating that you meet the Fitness & Probity Standards.Appointment to this role is subject to the candidate’s eligibility to work in Ireland.Where agency assistance is required, our Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to us by recruitment agencies will not be accepted for this role.Davy Group is a member of the Bank of Ireland Group.

Expected salary:

Location: Dublin

Job date: Fri, 02 May 2025 01:08:27 GMT

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