Performance and Business Manager

Job title: Performance and Business Manager

Company: NHS


Job description: Are you a forward thinking individual dedicated to excellence, growth and innovation? Would you like to make a difference to how we deliver forensic mental health care in the NHS?We are recruiting a Performance and Business Manager to join us at Kennet Ward based at our Littlemore Mental Health Centre in Oxford to develop and facilitate the local performance framework, ensuring timely and accurate data collection and submission.Kennet Ward is a16- bed Medium secure wardbased in theOxford Clinic offering services to people suffering from enduring mental illness. You’ll be will co-ordinating the secretarial and administrative support to the wards, driving local performance framework, monitoring KPIs and ensuring operational efficiency. You’ll also support the Ward Managers and Matrons in the routine management of staff sickness, annual leave, training, and performance management.If this sounds like your area of expertise and you want to join a supportive, high-performance team then we’d love to hear from you!Main duties of the job

• Responsible for the production, analysis and presentation of a range of routine and ad hoc performance and business reports for the team, ensuring that information provided is timely, relevant and accurate.
• Develop regular audits of data quality and works with colleagues within Workforce to address data quality issues with a focus on continuous improvement.
• Ensure KPIs are monitored rigorously, as per the financial plan for productivity and efficiencies, and where this isn’t possible, to flag this at the earliest opportunity to the relevant senior managers.
• Responsible for building the electronic ward rota for nursing staff, ensuring appropriate skill mix, and considering requests, planned training and flexible working patterns.
• Identify and provide analysis of hotpots/trends in the budget associated with rota and resources. Together with the ward manager, identify and implement mitigation for the future based on identified issues.
• Oversee the use of annual leave and practices around time-owing, identifying, and escalating any patterns and trends to Ward Manager. Prompting individuals to remain within annual leave guidelines and ensuring time-owing accrued/owing does not exceed limits agreed with Ward Manager.
• Line manage the ward administrator, ensuring ward managers and teams are provided with comprehensive, efficient, and effective administrative support.

Please refer to the job description attached for a comprehensive list of dutiesAbout usOxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”Our values are: “Caring, safe and excellent”We offer a wide range of benefits designed to support your career and wellbeing. These include:o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion teamDetailsDate posted11 June 2025Pay schemeAgenda for changeBandBand 5Salary£29,970 to £36,483 a year per annum | pro rataContractPermanentWorking patternFull-timeReference number267-FS7237501Job locationsKennet WardLittlemore Mental Health Centre, Sandford RoadOxfordOX4 4XNJob descriptionJob responsibilitiesWe hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview. Job descriptionJob responsibilitiesWe hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.Person SpecificationQualification & Knowledge RequirementsEssential

• Educated to at least Degree Level or equivalent with evidence of numerical skills.
• Evidence of continuous personal and professional development

Desirable

• Business Administration or Management qualification

Professional SkillsEssential

• IT literate with advanced skills in Microsoft Excel, Word, PowerPoint.
• Data management, analysis and interpretation

Desirable

• RSA Typing Qualification/ECDL. Knowledge of NHS national data sets. Knowledge of NHS performance agenda

Job Related Aptitude and SkillsEssential

• Excellent organisational and interpersonal skills
• Excellent written and verbal communication skills
• Ability to multitask, deal with conflict and demanding priorities
• Ability to develop effective systems and procedures

ExperienceEssential

• Experience of working in an administrative/secretarial role.
• Experience and evidence of analysing, interpreting and presenting information
• Experience of the development of administrative systems and procedures
• Experience of supervising or leading teams
• Experience of performance monitoring and management

Desirable

• Experience of working relationships with mental health services
• Experience of working relationships including GP’s, ICBs, Health and Social Care Services, Voluntary Organisations and Patient and Carer Representatives.

Personal QualitiesEssential

• Positive, reliable and flexible approach with practical problem-solving abilities
• Works well under pressure and team player
• Ability to plan workload and manage competing priorities and tight deadlines
• Motivated and proactive. Analytical

Contractual Requirements or other requirementsEssential

• To be able to travel across Oxfordshire NHS FT sites
• Commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Person SpecificationQualification & Knowledge RequirementsEssential

• Educated to at least Degree Level or equivalent with evidence of numerical skills.
• Evidence of continuous personal and professional development

Desirable

• Business Administration or Management qualification

Professional SkillsEssential

• IT literate with advanced skills in Microsoft Excel, Word, PowerPoint.
• Data management, analysis and interpretation

Desirable

• RSA Typing Qualification/ECDL. Knowledge of NHS national data sets. Knowledge of NHS performance agenda

Job Related Aptitude and SkillsEssential

• Excellent organisational and interpersonal skills
• Excellent written and verbal communication skills
• Ability to multitask, deal with conflict and demanding priorities
• Ability to develop effective systems and procedures

ExperienceEssential

• Experience of working in an administrative/secretarial role.
• Experience and evidence of analysing, interpreting and presenting information
• Experience of the development of administrative systems and procedures
• Experience of supervising or leading teams
• Experience of performance monitoring and management

Desirable

• Experience of working relationships with mental health services
• Experience of working relationships including GP’s, ICBs, Health and Social Care Services, Voluntary Organisations and Patient and Carer Representatives.

Personal QualitiesEssential

• Positive, reliable and flexible approach with practical problem-solving abilities
• Works well under pressure and team player
• Ability to plan workload and manage competing priorities and tight deadlines
• Motivated and proactive. Analytical

Contractual Requirements or other requirementsEssential

• To be able to travel across Oxfordshire NHS FT sites
• Commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Expected salary: £29970 – 36483 per year

Location: Oxford

Job date: Fri, 13 Jun 2025 06:59:37 GMT

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