Planning and Customer Service Administrator **INTERNAL APPLICANTS ONLY

Job title: Planning and Customer Service Administrator **INTERNAL APPLICANTS ONLY

Company: Culina Group


Job description: Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you’re valued, challenged, and inspired!Job DescriptionWe would like to present you with an exciting opportunity for a Planning and Customer Service Administrator to join our team at our Markham Vale site on a full time permanent basis.Salary: £26,205 per annum.Working hours: Monday-Friday, days.As a Planning and Customer Service Administrator, you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.Responsibilities of the Planning and Customer Service Administrator:

• Liaising with the customers on queries and customer claims.
• Interacting with management, warehouse teams, to prepare for upcoming activity.
• Systemic Order grouping, load planning and the despatching of orders.
• Maintaining the Autostore system order and load profile.
• Maintaining customer masterdata records.
• Regularly updating the Autostore system, ensuring that data is up-to-date and accurate.
• Creating and providing daily reports to the Transport department.
• Creating and providing daily reports to the customer.
• Managing the customer route to market profile to ensure delivery conformance.

Qualifications

• Proven work experience in a similar role within a logistics environment.
• Good understanding of warehousing and planning.
• Advanced Excel knowledge.
• Excellent organisation and analytical skills.
• Good communication, and attention to detail.
• Ability to work without direct supervision.
• Flexible approach to work/training.

Additional InformationAs part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 28 days inclusive of the bank holidays.
• Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance – x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts – Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!

Expected salary: £26205 per year

Location: United Kingdom

Job date: Wed, 04 Jun 2025 22:35:17 GMT

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