Security Operations Centre Operator Dublin 4

Job title: Security Operations Centre Operator Dublin 4

Company: Provincial Security Services


Job description: Job Description:We are seeking to recruit experienced Security Operation Centre (SOC) Operators to join our team in Dublin 4.Are you vigilant, responsive, dedicated?Are you customer driven? Proactive and want to exceed expectations?Do you enjoy working in a dynamic and diverse team?Are you great at building relationships and excel at communicating with others?If you have relevant SOC experience and this role is of interest, we would like to talk to you.Apply below with an up-to-date CV.About the roleYou will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests.The SOC operator supports Dublin headquarters and all offices across the region. They give vital support to field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.Responsibilities include but are not limited to:

• You will answer routine and emergency calls, monitor alarms and video equipment including fire alarms, door alarms, and duress alarms and provide general assistance to both employees and guests.
• You will possess exceptional people skills and will build relationships within the team to maintain and enhance security and safety.

You will also:

• dispatch security officers, ERT, facilities, Local Emergency Services and EMS personnel as required via telephone and/or radio.
• maintain various records of communications and events.
• use multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact Client.
• communicate and disseminate information, using established communication vehicles, to key partners using best practices.
• act as a liaison between all departments and the Physical Security Department.
• escalate (without delay) complaints and unusual/critical event information to Shift Supervisor and SOC Supervisor.
• accurately maintain control of all equipment and keys in the SOC. Accurately log all equipment and keys signed out and returned by Security, or other parties.
• proactively monitor all surveillance cameras and CCTV remote viewer programs and monitor and respond to all security and safety system alarms.
• answer and respond to events and situations received over regular and emergency phones and intercoms.

Requirements

• Advanced computer skills and proficiency, including – Microsoft Office, Genetic, C Cure
• Excellent verbal and written communication skills.
• Have a keen interest in global security risks.
• Strong analytical and problem-solving skills.
• Self-motivated and able to work under little to no direct supervision.
• A strong customer service focus.
• Ability to work in a team environment.
• Ability to multi-task.
• Experience at thinking through problems for logical solutions and remaining calm and professional under stress.
• Strong decision-making ability during both crisis and non-crisis situations.
• Must be able to speak clearly, give direction and provide guidance to employees and security staff during emergencies.
• Able to work and communicate effectively with all levels of leadership.
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion and diplomacy.

Qualifications

• PSA Licence

Joining Provincial Security, you will enjoy the following benefits:

• Industry Leading Wage Package
• Comprehensive Sick Pay Scheme
• Real Opportunities for Advancement
• Maternity top up payment and flexible working hours
• Excellent Working Environment as accredited by Excellence Through People & Great Places to Work 2018
• Training opportunities

At Provincial, we embrace diversity and create an environment where everyone, regardless of gender, sexual orientation, cultural background or disability, can flourish and succeed. If you don’t meet all the criteria, don’t worry; we welcome individuals of all genders, nationalities, and sexualities to apply for positions within our company. Your journey with us begins when you believe in yourself and in the endless possibilities we offer.

Expected salary:

Location: Dublin

Job date: Wed, 14 May 2025 02:29:16 GMT

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