Senior MIS Support Officer

Job title: Senior MIS Support Officer

Company: Buckinghamshire Council


Job description: OverviewAre you passionate about leveraging technology to enhance educational outcomes? Do you have a knack for problem-solving and a desire to make a real impact in the education sector? If so, we have the perfect opportunity for you!As a Senior MIS Support Officer, you will play a pivotal role in providing specialist support and training to school business managers, senior leaders, teachers, and administrative staff in the use of Management Information Software (MIS) systems such as Arbor, Bromcom, and SIMS. Our expertise will help schools maximise the benefits of their MIS systems, ensuring compliance with Department for Education and Ofsted statutory guidelines.About usThe ICT Schools Team at Buckinghamshire Council are committed to excellence and innovation. Our team is dedicated to providing excellent services and solutions to our clients. We believe in fostering a collaborative and inclusive work environment where every team member can thrive and contribute to our shared success.About the roleAs a Senior MIS Support Officer, you will play a crucial role providing guidance and support to School users and ensuring best practice and Dept for Education statutory requirements are met. Your key responsibilities will include:

• Provide timely services to customers, including telephone and remote support

• Responsible for all areas in the suite of software related to Schools MIS; specifically, Arbor, Bromcom & SIMS, but not limited to.
• Collaborate effectively within the team and other services to deliver best practice
• Maintain an awareness of educational developments including government and Local Authority initiatives
• Provide a practical and theoretical understanding to solve complex problems;
• Develop and maintain documentation for system processes, procedures and training
• Prepare and execute training events, workshops or Webinars
• Project lead, as directed

FixedAs a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.About youYou are a highly motivated and detail-oriented professional with a strong background in Schools MIS. You possess excellent problem-solving skills and have the ability to work independently as well as part of a team. A thorough understanding of the Department for Education and Buckinghamshire Council statutory obligations relating to schools. Demonstrable knowledge and understanding of a school’s business environment and the roles that Management Information Software play.Ideally you will have the strong knowledge required from experience of working in a School setting or in a Support Unit environment; such that the degree of knowledge confers a level expertise and authority.Other informationFor further information on this role please see the attached job summary.Closing date: 4th June 2025Interview date: tbc – likely to be 1 week after closing dateInterview-type / process: In PersonIf you would like to have an informal conversation with the recruiting manager, please contact: Sheryl EverettThis post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on theWe reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.Our values and cultureWe have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.About the Business UnitResources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.We recognise and reward youHard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

Expected salary: £37533 – 39336 per year

Location: Aylesbury, Buckinghamshire

Job date: Fri, 23 May 2025 06:53:12 GMT

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