Senior Partner Service Coordinator – International Dealer Markets

Job title: Senior Partner Service Coordinator – International Dealer Markets

Company: GE HealthCare


Job description: Job Description Summary As Partner Service Coordinators we aim to provide seamless support to all Partners and distributors for our PDx Business. Using our own initiative, we take ownership and responsibility for solving problems from initial query right through to resolution and order entry. We will drive increased Partner satisfaction through exceptional Partner care. We are experts in anticipating what our Partner wants and know how to be flexible to their specific needs. We aim to make the order process as straight forward as possible. We take full ownership and responsibility from start to finish and our aim is to be communicating effectively with Sales, distribution and Finance throughout the process. We are experts in fulfilling a Partner contract from Order entry to Revenue Collection, ensuring that our Partners’ requirements are fully metGE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionRoles and ResponsibilitiesProvide an excellent service for end Partners; distributers & subsidiaries, as applicable.Receive orders from partners and manage them in line with company policy and systems, following through to shipment and manual invoicing where applicable, ensuring a quality of service.Respond to partner queries in a timely and professional manner.Close liaison with our manufacturing plants, commercial partners and freight forwarders to ensure QMI accuracy.Participate, and lead where applicable the weekly operational calls with our commercial, finance and supply chain partners.Collaborate with ITC, ITC Legal and Controllership to ensure good understanding and adherence of all compliance rules for shipments to countries of concern.Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.Build effective relationships with other departments to understand impact to partners and service levels.Work collaboratively with other GE departments for dispute resolution.Resolve invoice queries, raising credits and debitsRaise quotations for partners and distributors as requested and in line with Company Policy, as applicable.Establish close relationships with partners and commercial partners to gain their trust.Develop solid product knowledge and a strong understanding of the Supply Chain.Manage Complaints in line with company policy and systems.Routine work handling accordingly local standards and procedures, including release of stockContribution to team goals and KPI metrics.Deputise for the CS Team Manager in their absenceAct as a role model to the team and provide value added supportCreation and revision of SOP’s and WOW’s and train out to the wider teamAnalyze the transactional data and present to key partners on a regular basis to seek out service improvement opportunityQuality Specific GoalsAware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Good Distribution Practice and applicable laws and regulations as they apply to this job type/positionComplete all planned Quality & Compliance training within the defined deadlinesIdentify and report any quality or compliance concerns and take immediate corrective action as requiredRequired qualificationsOutstanding communication skills, both written and oral.Excellent knowledge of the English Language, in written and oral.Partner focusedAbility to manage self and tasks in a proactive mannerExcellent organizational and administrative skillsAttention to detailA calm and analytical approach to problem solvingWillingness to work as part of a team, and drive/progress individual projectsCoaching skillsGeneral computer skills (Word, Excel, Outlook, Explorer)Ability to keep focus in a hectic environmentAccuracy and flexibilityDesired CharacteristicsDesired characteristicsERP/SAP knowledge is an advantageOrder management and partner service experienceProficiency in French or Arabic is desirableInclusion and Diversity:GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.Behaviours:We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.Total Rewards:Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.#LI-Hybrid#LI-AV1Additional InformationRelocation Assistance Provided: No

Expected salary:

Location: Wien

Job date: Tue, 13 May 2025 23:50:20 GMT

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