Senior Payments Advisor – Co-op Business Services

Job title: Senior Payments Advisor – Co-op Business Services

Company: Co-op


Job description: Job Category: Customer Service & Contact CentreJob Description:Senior Payments Adviser – Co-op Business Services (CBS)
£25,570 – £26,500 plus great benefits (Work Level 6C)
Manchester City Centre, in this role you’ll work in a hybrid way splitting your time between home and the office at least twice a week (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).We’re looking for a Senior Adviser, specialising in payments to join our Finance Transformation Project team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.In this role you’ll be supporting the wider back-office treasury and AR cash teams, while also contributing to the successful transition to SAP. You’ll support the team by managing returned payments, dealing with queries & solving bank account discrepancies.. This is an exciting opportunity to make a key contribution to the success of CBS and our broader mission of delivering value to our member-owners every day.What you’ll do

• Prepare payment files to ensure accurate and timely transactions
• Process card payments
• Follow up on returned payments
• Investigate bank account discrepancies when flagged by the Sales to Cash team
• Process cancelled cheques
• Reach out to internal colleagues with payment queries
• Respond to audit requests, particularly from Ernst & Young, providing necessary information and support

This role would suit people who have

• Experience of working within finance or payments teams
• A high level of accuracy and attention to detail
• The ability to be comfortable dealing with large volume of transactions
• A willingness to develop their learning within this area of business

Why Co-op?If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.Building a diverse environmentWe’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.You can find out more about our recruitment process at jobs.coop.co.uk/apply-processYou can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeingPlease note that we may close applications for this role early.As part of your application, you’ll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you’re a current Co-op colleague, this does not need to be completed.#CBS

Expected salary: £25570 – 26500 per year

Location: Manchester

Job date: Thu, 26 Jun 2025 22:40:15 GMT

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