Strategy & Operations Manager, Consumer Experience

Job title: Strategy & Operations Manager, Consumer Experience

Company: Wolt


Job description: At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.As a Strategy & Operations Manager, Consumer Experience, you are responsible for driving capital efficient growth by improving our consumer experience by focusing on one or multiple Consumer topics such as Loyalty, Pricing & Incentives and Discovery within your designated region. Your focus will be to execute, track and monitor initiatives to improve our consumer engagement, making our users come back to our platform again and again, excited with the service and experience they have with Wolt. This role requires a perfect mix of analytical mindset and creative thinking.Reporting to the Regional Head of Consumer and being part of a 2-3 people team, you will play a key role driving our consumer success within your region, working closely together with various other stakeholders, especially in Marketing, Merchant team as well as broader Global Consumer team.What you’ll be doing

• Own regionally one or multiple of the following Consumer topics: i) Discovery, ii) Loyalty (Wolt+, Wolt Rewards) and iii) Pricing & Incentives. Below are examples of areas that you might lead.
• You might execute Discovery initiatives and performance tracking across one of our regions, and use it to drive our business goals including topline growth profitability, as well as strategic priorities, such as New Verticals growth. Define the right content, right audiences and right occasions in our Discovery, collaborating with stakeholders in Marketing and Ads. Build audiences and targeting, run AB testing, build dashboards, analyze data, monitor results, provide updates on results to senior stakeholders, and find performance improvement opportunities. Work with the global Cx team and Marketing team to enable best possible support for our big campaigns.
• You might own the performance of our Consumer Loyalty (Wolt+ & Wolt Rewards) on a regional level, including growth and profitability of the programs. Optimize the value proposition through areas such as benefits, partnerships, pricing, merchant portfolio. Define the right pricing, program manage exclusive promotions campaigns, understand the value proposition of the competition and make our program shine for our users!
• Understand which types of Incentives to use regionally to maximize our business success. Define the right type of promotions and visuals that work in our specific markets. Ensure our Consumer Pricing is optimized to drive capital efficient growth, by understanding price sensitivities as well as test hypotheses to run with the central pricing team.
• Work with marketing to launch Consumer campaigns to increase signups, drive new customers, improve engagement strategies, and improve platform and program retention

Our humble expectations

• Current likely profile: Marketing Manager, Sr Specialist
• Master’s or Bachelor’s degree in business, marketing, data science or a related field.
• Previous experience in consumer business, product operations and growth
• Strong analytical skills with the ability to analyze and interpret data to inform decisions, SQL knowledge is a plus.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Excellent communication skills, both verbal and written, with the ability to communicate technical information to non-technical stakeholders.
• Experience with data visualization tools such as Tableau, Looker Power BI is a plus.
• Ability to work independently and collaboratively with cross-functional teams in a fast-paced environment.

Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!Our Commitment to Diversity and InclusionWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Expected salary:

Location: Praha

Job date: Sat, 17 May 2025 07:10:10 GMT

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