SuiteCloud Technical Support Specialist

Job title: SuiteCloud Technical Support Specialist

Company: Oracle


Job description: Job Category: SupportJob Description:We are looking for Technical Support Specialists who are smart, able to analyze problems, troubleshoot, absorb new knowledge quickly and use the gained knowledge to make own decisions.Why Us?You’ll be surrounded by smart, innovative, caring people – invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.What do we deliver?NetSuite enables companies to manage core business operations in a single cloud-based system including:

• Enterprise Resource Planning (ERP)
• Accounting
• Customer Relationship Management (CRM)
• E-commerce

Qualification and Skills:

• Advanced English – effective communication both in oral and written form
• Programming experience is welcome
• Proficiency in JavaScript (Java / C# scripting is also welcome)
• Experience with debugging JavaScript, XML, and REST based integrations is a big advantage
• Web Services (SOAP, JSON), XML/HTML/CSS, Networking; ODBC and advanced knowledge of SQL are an advantage
• Proficiency in ERP Systems is an advantage
• Analytical skills with focus on detail
• Able to understand customer’s business processes
• Able to learn and adapt quickly, willingness to work in a dynamic environment
• A sense for prioritization
• Able to think outside the box and to come up with creative solutions for our customers’ concerns

We offer:

• Extensive training and support for new hires
• Opportunity to support a great product and be part of a growing team
• Competitive salary
• Friendly and open atmosphere, easy to approach management
• Work in a new office in a central location
• Recognition of achievements
• Company benefits

Responsibilities:– Assist customers with product related inquiries, which may include debugging of new and existing code.– Identify urgency of issues and prioritizing them accordingly.– Use and adapt your ingenuity to resolve concerns based on customer’s requirements.– Participate in activities designed to improve customer satisfaction and business performance.– Communicate effectively with individuals/teams to ensure high standard of customer satisfaction.– Creating and updating knowledge base articles when new features in the software are implemented.Qualifications:Career Level – IC2About Us:As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Expected salary:

Location: Brno, Jihomoravský

Job date: Sun, 22 Jun 2025 04:38:10 GMT

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