Technical Support Specialist (f/m/d)

Job title: Technical Support Specialist (f/m/d)

Company: Cropster


Job description: About the roleWe’re looking for a methodical technical problem solver to join our Technical Support Team. You will work with experienced colleagues to help customers resolve technical issues with our software and related hardware products. This role offers the opportunity to deepen technical expertise while enhancing the experience of our customer base in the specialty coffee industry.What you’ll do

• Core focus (90% of your time):

• Handle technical support tickets across our product suite with accuracy and efficiency
• Troubleshoot software and hardware issues for customers using systematic diagnostic approaches
• Collaborate with senior team members to resolve complex technical problems
• Document solutions and contribute to our knowledge base to help the team learn and grow
• Communicate technical information clearly to customers with varying levels of technical expertise
• Meet daily ticket targets, ensure SLAs are met, and strive for excellent customer satisfaction (CSAT) outcomes
• Growth & development (10% of your time):

• Participate in team knowledge-sharing sessions and peer reviews.
• Contribute to process improvement initiatives.
• Develop expertise in specialized areas of our product ecosystem.

We are looking for someone with

• Strong technical aptitude with experience in Windows/macOS environments and basic networking concepts.
• Genuine curiosity about how things work and a methodical approach to problem-solving.
• Excellent written and verbal communication skills with attention to grammar and clarity.
• Customer service mindset with patience and empathy when helping users through technical difficulties.
• Learning agility and eagerness to develop deep product knowledge.
• Strong command of written and spoken English.

That said, we’d be particularly delighted to hire someone with

• Experience with basic electronic hardware troubleshooting, such as diagnosing sensor signal issues.
• Familiarity with PLCs (Programmable Logic Controllers) and PID (Proportional-Integral-Derivative) systems.
• Specialty coffee industry knowledge.
• Fluency in additional languages (human and machine).
• Previous experience in technical support or customer-facing technical roles.

We offer a supportive team environment where you’ll have the opportunity to grow into senior technical roles, including comprehensive product training and dedicated mentorship from experienced colleagues to help you develop your skills and advance your career. Your work will have a direct impact on customer success, and you’ll thrive in a collaborative atmosphere with exciting opportunities to contribute to cross-team projects.What you can expectThe salary range for this position is € 46K to € 54K gross/year and we look at factors like your experience and individual qualifications to determine our offer. Additional benefits include budgets for education & wellbeing, and professional development, remote work and home office, very flexible working hours without core hours, paid time for volunteer work, access to mental health support, tax-friendly bike leasing, and an endless stream of really great coffee. We also make our best possible offer upfront – no games.Cropster GmbHAt Cropster, we are building market-leading Software as a Service (SaaS) solutions to empower businesses throughout the coffee supply chain. Thousands of customers all over the world from farm to cup use our software products to make better coffee.

Expected salary: €46000 – 54000 per year

Location: Wien

Job date: Thu, 17 Jul 2025 22:44:38 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck