Vendor Support Co-ordinator

Job title: Vendor Support Co-ordinator

Company: Cox Automotive


Job description: The RoleVendor Support Co-ordinatorLocation: BristolSalary: £28,641 plus a fantastic range of benefitsJoin a high-performing team at the heart of our Auction business!We’re looking for a Vendor Support Co-ordinator to deliver exceptional service to key vendor accounts and ensure smooth, efficient auction sales. Based in our fast-paced Bristol branch, you’ll be part of the Service Delivery team, supporting both vendors and internal teams to provide a seamless customer experience.What You Will Be Doing

• Be the go-to contact for a portfolio of key vendor accounts, ensuring all admin is accurate, efficient, and within SLA
• Support on sale days – from customer interaction to being present on the rostrum or assisting with Simulcast auctions
• Share your expertise internally, providing valuable input for marketing campaigns and account strategies
• Work closely with Account Managers and Directors to deliver insights that enhance customer reviews and drive improvements
• Handle customer queries across phone, email, and in-person with professionalism and care – escalating when needed
• Assist with provisional bids, making sure they’re logged pre-sale and followed up post-sale
• Own the post-sale process, ensuring all paperwork meets customer expectations and is completed without delay
• Maintain accurate documentation and systems (like AIMS) to keep auctions and accounts running smoothly
• Build strong vendor relationships by delivering top-tier support and consistently high service levels

What You Will Bring

• Proven admin experience with strong attention to detail
• Customer-facing experience, with problem-solving skills
• Excellent communication – written and verbal
• Organised, adaptable, and confident working under pressure
• A team player with initiative and drive.

Why Join Us?You’ll be part of a dynamic, supportive team where no two days are the same. We offer a competitive salary, great benefits, and the chance to grow your career in a key role that makes a real impact.We are proud to be an inclusive, anti-racist and equal opportunity employer. We celebrate diversity in all its forms – gender identity, race, ethnicity, sexual orientation, religion, age, disability, neurodiversity, education and beyond. We are a place where you can be you.STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment partners and are not looking to add to our PSL. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.Who we areCox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.The BenefitsTestimonialsAneliese Platts
Senior Designer “The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!”Ann Fairbanks
Executive PA & Business Support “I wouldn’t be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It’s all built on strong values that are more than just words, they’re acted on every single day.”Gemma Hepple
National Operations Manager “In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There’s a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a ‘man’s’ role.”

Expected salary: £28641 per year

Location: Bristol Area

Job date: Sun, 08 Jun 2025 02:20:09 GMT

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